Parking Service Assistant

Mass General Brigham•Boston, MA

23h•$19 - $27•Onsite

About The Position

The Parking Service Assistant works under the direction of the Lead Cashier and follows established guidelines, policies, and procedures. The role supports parking garage and lot operations, collects parking fees from customers exiting garages, and provides information and customer service to internal and external customers. The position is onsite at 55 Fruit Street, scheduled for 40 hours per week on a rotating shift. The assistant determines appropriate parking charges and discount eligibility, including checking the IDX database or applicable validation stamps. The role uses parking and payment equipment, prepares receipts upon request, performs routine operator maintenance, and ensures shift paperwork is completed. Other duties include helping customers with vehicle issues, assisting with traffic flow and space counts when directed, conducting garage courtesy tours, identifying maintenance and safety concerns, and participating in departmental emergency procedures. The position requires handling cash accurately, following verbal and written instructions, working under pressure in a busy environment, and maintaining confidentiality. The work may involve occasional exposure to temperature extremes and vehicle exhaust in the interior and exterior areas of garages and parking lots.

Requirements

Must be able to read, write, speak, and understand English.
Strong interpersonal and communication skills.
Organizational skills to manage multiple tasks in a busy environment.
Computer skills necessary to use database software such as Excel and Access.
Must be a team player and able to follow verbal and written instructions.
Ability to handle and count large sums of money correctly; basic cash register skills and cash/receipt reconciliation experience are required or relevant to the role.
Ability to work under pressure and solve problems.
Ability to understand and carry out oral and written instructions.
Ability to learn to operate enforcement-related equipment, computers, and vehicles.
Ability to perform accurately in a detail-oriented environment.
Ability to handle multiple work priorities and organize and plan work and projects.
Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies.
High school diploma or equivalent required.
Valet experience of 0–1 year preferred.
Class D passenger vehicle driver’s license preferred; a driver’s license is listed as required in the job description.
MGH Security RMV check/Registry of Motor Vehicles driving report preferred.

Nice To Haves

High school diploma is listed as preferred in the job description, although the qualifications section states that a high school diploma or equivalent is required.
One to three years of related business experience or coursework preferred.
Valet experience of 0–1 year preferred.
Class D passenger vehicle driver’s license preferred.
MGH Security RMV Check/Registry of Motor Vehicles Driving Report preferred.

Responsibilities

Determine parking fees and collect payment from customers exiting garages.
Determine the correct parking procedure and rate for different customer categories.
Verify eligibility for validated parking rates using the IDX database or validation stamps, and exercise discretion when systems or stamps are inaccurate.
Explain parking procedures and direct customers to the appropriate Parking department contact or office.
Know and apply common exceptions to parking policies and follow established discount-program procedures.
Operate the fee computer, credit card machine, computer validator, and MGH networked computer; perform operator maintenance on equipment.
Prepare receipts upon request and complete required paperwork and documentation before the end of each shift.
Provide customers with information and directions, and assist with vehicle problems by advising them, calling for assistance, or providing assistance when directed.
When directed, help manage traffic flow into or out of garages, conduct space counts, and perform daily wheelchair removal.
Conduct courtesy tours on foot or in Parking department vehicles, assisting customers and noting maintenance, repair, safety, or security concerns.
Provide customer service in the garage lobby greeter role.
Complete appropriate forms for customers whose payment situations do not follow normal procedures.
Participate in departmental emergency procedures, including fire, disaster, HAZMAT, Code Pink, medical, and weather emergencies.
Review email and written notices for special-event procedures and parking-policy exceptions.
Advise the Lead Cashier when garages or lots reach capacity or when security issues arise.
Perform other duties as assigned.