Parking Operations Account Supervisor - Chicago
About The Position
The Parking Operations Account Supervisor helps ensure smooth operation of an assigned parking facility. The role monitors the facility, responds to customer inquiries and payments, and fills an entry-level management role. The supervisor works with fellow team members, Account Managers, and Senior Agents to maintain quality and safety standards. The position includes patrolling assigned areas, enforcing parking rules, issuing citations, arranging towing when appropriate, conducting lot audits and car counts, and recording citation and violation details. The supervisor also assists guests, provides traffic control and parks vehicles as needed, reports safety issues and facility damage, and oversees and guides staff. The role is based at Premium Parking Chicago in Chicago, Illinois, is full-time, and has standard business hours. Employees may be asked to respond to communications outside regular business hours or work at other locations.
Requirements
- Valid driver’s license.
- Ability to comfortably drive and operate standard and automatic transmission vehicles.
- Good communication skills.
- Ability to maintain a professional image.
- Ability to bend, sit, and stand repeatedly; pull and push consistently, including opening and closing car doors; and bend and twist when getting in and out of a vehicle.
- Ability to lift up to 50 pounds and push up to 100 pounds on a luggage cart.
- Ability to stand, walk, and/or jog for an entire shift.
- Depth perception sufficient to identify which of several objects is closer or farther away.
- Ability to work exposed to weather conditions, including rain, cold, heat, and humidity.
Nice To Haves
- Three years of licensed driving experience.
- Proficiency in Microsoft Excel, Outlook, Word, and PowerPoint.
- Previous management experience in the parking, hospitality, or service industry.
Responsibilities
- Patrol assigned areas on foot, by golf cart, or by truck to observe parking violations.
- Enforce location rules by placing warning tickets or citations on vehicles subject to towing and arrange towing for abandoned vehicles, vehicles with expired licenses, or illegally parked vehicles.
- Issue citations for expired meters and other parking violations, including improper use of designated or timed zones or lots, parking in crosswalks or on sidewalks, improperly parked motorcycles, and parking in preferential areas.
- Respond promptly to customers to process payments.
- Communicate professionally and respectfully with guests, address their questions and concerns, and relay information to the Account Manager or Senior Agent as necessary.
- Record and enter citation and violation data, including the time, date, and location of an infraction and vehicle information.
- Conduct lot audits and car counts at designated locations and times.
- Inform management about faded curb paint, vandalized signs, other damage, and safety issues.
- Immediately report accidents, incidents, and safety concerns to the Account Manager.
- Provide traffic control when necessary.
- Safely park cars as needed.
- Oversee employee performance and provide guidance to staff.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
