PARKING MANAGER - COMMERCIAL

Ace Parking•Santa Clara, CA

16d•$30 - $35

About The Position

The Parking Manager oversees day-to-day commercial parking operations and manages a team of parking attendants, providing guidance and support to ensure work meets established standards. The role is responsible for personnel planning and staffing, recruitment and hiring, training, scheduling, supervision, policy compliance, performance feedback, and ensuring adherence to applicable laws and regulations. The manager develops procedures to improve efficiency and customer service; oversees cash handling and collection reports; maintains parking equipment, facilities, and cleanliness; and promotes a safe environment through vehicle safety and traffic control. The role also monitors revenue, expenses, labor costs, and performance metrics; implements cost controls and strategies to improve profitability; and identifies opportunities for revenue growth. The Parking Manager trains and motivates staff to deliver excellent service, responds to guest concerns, monitors feedback, and takes corrective action to improve service quality. The role fosters communication within the team and across departments, coordinates with property management, holds regular staff meetings, and supports a positive, collaborative work environment and team members’ professional growth.

Requirements

Bachelor’s degree or equivalent education and experience.
At least 5 years of parking or transportation management experience.
Strong leadership and management skills.
Excellent communication and interpersonal abilities.
Physical ability to lift heavy items weighing up to 50 pounds.

Nice To Haves

Financial acumen.

Responsibilities

Manage day-to-day parking operations and ensure adherence to established procedures and standards.
Plan personnel utilization and oversee interviewing, selection, policy compliance, training, supervision, performance reviews, and compliance with laws and regulations.
Develop and implement operational procedures to improve efficiency and customer service.
Oversee daily cash handling and submit accurate collection reports.
Manage and maintain parking equipment and facilities, including maintenance and damage control.
Recruit, hire, train, and schedule staff.
Provide regular performance feedback and conduct evaluations; hold team members accountable for their responsibilities.
Promote professionalism, accountability, and exceptional customer service.
Maintain a safe environment for employees and guests, including vehicle safety and traffic control.
Oversee upkeep of facility equipment and features, including gate arms, parking systems, booths, and signage.
Ensure the parking area is clean and well presented.
Monitor revenue, expenses, labor costs, and other financial performance.
Implement cost-control measures while maintaining service quality.
Identify revenue-growth opportunities through promotions, pricing strategies, or additional services.
Analyze financial data and optimize staffing levels and pricing structures to improve profitability.
Set and track performance metrics for operational efficiency, customer service, and financial performance; meet or exceed targets.
Train and motivate staff to provide exceptional customer service.
Address customer inquiries, concerns, and complaints professionally and promptly.
Assess service quality using feedback and take corrective action to improve it.
Foster clear communication within the team and with other departments.
Coordinate with property management to support a seamless guest experience.
Conduct regular staff meetings to share information and gather input.
Create a supportive work environment that encourages teamwork and belonging.
Encourage a healthy work-life balance and provide opportunities for professional growth and development.