Parking Manager - Commercial

Ace Careers Website•Santa Clara, CA

16d

About The Position

The Parking Manager oversees day-to-day commercial parking operations and manages a team of parking attendants, providing guidance and support to ensure work meets high standards. The role is responsible for staffing, operational procedures, financial performance, facility and equipment upkeep, safety, and exceptional guest service. The manager works with property management and other departments to support a seamless guest experience, while fostering an accountable, supportive, and professional team environment.

Requirements

Bachelor’s degree or equivalent education and experience.
Minimum of 5 years of parking or transportation management experience.
Strong leadership and management skills.
Excellent communication and interpersonal abilities.
Physical ability to lift items weighing up to 50 pounds.

Nice To Haves

Financial acumen.

Responsibilities

Manage day-to-day operations and ensure adherence to established procedures, standards, policies, and applicable laws and regulations.
Plan personnel utilization and oversee interviewing, selection, recruiting, hiring, training, scheduling, supervision, and performance reviews.
Develop and implement operational procedures to improve efficiency and customer service.
Oversee cash handling and submit accurate collection reports.
Manage parking lot equipment and facilities, including maintenance and damage control; oversee upkeep of gate arms, parking systems, booths, and signage.
Maintain the cleanliness and appearance of the parking area and promote a safe environment for employees and guests, including vehicle safety and traffic control.
Provide performance feedback, conduct evaluations, and promote professionalism, accountability, and exceptional customer service among staff.
Monitor revenue, expenses, and labor costs; implement cost controls and strategies to maximize profitability while maintaining service quality.
Identify revenue-growth opportunities through promotions, pricing strategies, or additional services; analyze financial data and optimize staffing and pricing structures.
Set and track performance metrics for operational efficiency, customer service, and financial performance, and meet or exceed established targets.
Train and motivate staff to provide exceptional customer service; address guest inquiries, concerns, and complaints promptly and professionally.
Assess service quality and customer feedback, and take corrective actions to improve service.
Foster clear communication within the team and with other departments; coordinate with property management to support a seamless guest experience.
Conduct regular staff meetings to communicate information and gather input.
Create a positive, supportive, and team-oriented work environment, encourage work-life balance, and offer opportunities for staff development.