Parking Facility Supervisor

PARK PLACE OPERATIONS INC•Houston, TX

2d•$43,000 - $47,000•Onsite

About The Position

The Parking Facility Supervisor oversees evening operations at an airport parking facility, ensuring efficient traffic flow, safety, security, and an exceptional customer experience. This hands-on leadership role involves supporting and directing frontline team members, responding to guest and operational needs, and maintaining organized facility operations. The position is based at Houston WC Fast Park in Humble, Texas, and pays $43,000–$47,000 per year, depending on experience. The schedule includes evening shifts and weekends, with flexibility to work weekends and holidays.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience, preferably in parking or hospitality.
Experience handling cash and credit card transactions.
Experience with basic computer operations, including data entry and report generation.
Excellent communication and interpersonal skills for interacting with customers, colleagues, and supervisors.
Strong problem-solving skills and the ability to handle complaints and difficult situations professionally and tactfully.
Ability to work independently and as part of a team.
Ability to multitask and prioritize in a fast-paced environment.
Ability to stand for extended periods and work outdoors in varying weather conditions.
Ability to follow established procedures and guidelines and understand and follow safety regulations.
Ability to maintain a professional appearance and demeanor.
Basic math skills.
Ability to operate parking-related equipment such as ticket dispensers and gates.
Ability to read and interpret maps and directions.
Ability to maintain accurate records.
Ability to work flexible hours, including evenings, weekends, and holidays.
Valid driver's license and clean or acceptable driving record; may be required depending on specific job duties.

Nice To Haves

Previous supervisory or leadership experience.
Customer service experience in a parking or hospitality environment.
Valid driver's license and acceptable driving record, preferred.

Responsibilities

Supervise and support daily parking operations to maintain a safe, organized, and efficient environment.
Lead, coach, and motivate parking attendants and frontline team members.
Assist guests, answer questions, and resolve concerns professionally.
Monitor facility operations, traffic flow, and parking capacity to maximize efficiency.
Enforce company policies and parking regulations while maintaining a positive customer experience.
Assist with shuttle operations and coordinate transportation services as needed.
Handle cash and electronic transactions accurately and follow accountability procedures.
Complete operational reports, incident documentation, and other administrative tasks.
Inspect the facility and promptly report maintenance, safety, or security concerns.
Promote and follow company safety policies and procedures.
Serve as the on-duty leader, responding to guest, employee, and operational needs.