Parking Enforcement - University of Houston

Reimagined Parking • Houston, TX

4d • Onsite

About The Position

The Parking Enforcement Officer monitors the property for suspicious activity and reports concerns to onsite security when appropriate. The officer answers questions about the parking facility and surrounding area, assists customers with mobile phones and the pay-by-phone app, and works with team members to maintain quality and safety standards while following state and local laws. The role is based at the University of Houston and pays $15.00 per hour. Shifts vary, with work scheduled within a window of approximately 6:00 a.m. to 11:00 p.m.

The position involves outdoor work for extended periods, potentially for the entire shift, in conditions that may include extreme heat and cold. Weather protection may be available but may not protect employees from temperature changes.

Requirements

• Valid driver's license.
• Clean Motor Vehicle Report (MVR).
• Excellent verbal and written communication skills.
• Experience with Microsoft Windows PCs and related applications, including Word, Excel, Access, and Outlook.
• Comfort using devices running Android and Apple operating systems.
• Able to walk and stand for up to 10 hours.
• Able to bend, crouch, and reach.
• Able to use stairs when required.
• Able to lift up to 50 pounds.

Nice To Haves

• High school diploma or equivalent preferred.

Responsibilities

• Deliver exceptional customer service, particularly in difficult situations.
• Remain calm and professional when dealing with challenging customers.
• Use the License Plate Recognition (LPR) system monitor to check compliance with parking policies and procedures.
• Issue fee notices to vehicles that do not comply with parking policies and procedures.
• Use the LPR system to enforce time limits in designated posted areas.
• Maintain the appearance of the LPR vehicle to present a professional image.
• Follow up with management about potential customer service issues.
• Assist merchants with parking validation system issues.
• Help customers use pay stations and perform minor maintenance as needed.
• Monitor the property for suspicious activities and report them to onsite security when appropriate.
• Answer questions about the parking facility and surrounding area.
• Assist customers with mobile phones and the pay-by-phone app.
• Work with team members to maintain quality and safety standards and comply with state and local laws.

Benefits

• 10 days of paid time off and 8 paid holidays.
• Medical, dental, and vision coverage for employees and their families.
• Company-paid basic life insurance and short-term disability insurance, with additional options for loved ones.
• 401(k) plan with employer match and immediate vesting.
• Employee Assistance Program with behavioral health care for employees and family members.
• Parental and caregiver leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed