Parking Enforcement Officer - Driving

SP Plus•Highlands Ranch, CO

19h•Onsite

About The Position

SP+, a Metropolis company, uses computer vision to provide checkout-free parking experiences. The Parking Enforcement Officer monitors designated streets, lots, garages, public areas, or a campus to ensure compliance with parking policies. The role provides customer service, issues citations and warnings, and may impound, boot, or relocate vehicles as directed. Officers are not sworn police officers and have no arresting authority. The position also supports parking facility maintenance, revenue collection, event parking, and permit sales. Duties may include inspecting and maintaining lots and parking equipment, handling parking revenues, assisting with event setup and traffic control, and providing frontline service and administrative support during permit-sale periods. Officers may work independently and must use sound judgment and tact when interacting with the public.

Requirements

Must be at least 18 years of age at the time of hire.
Must have and maintain a valid state-issued driver's license with a current address and an acceptable driving record.
Knowledge of the geography of the area being enforced.
Knowledge of hazards and safety precautions.
Ability to use a handheld computer.
Ability to operate a motorized vehicle or bicycle.
Ability to understand and apply parking regulations.
Ability to interact with others courteously and tactfully.
Ability to walk for extended periods.
Ability to work in all weather conditions.

Responsibilities

Monitor designated streets, lots, garages, public areas, or an entire campus to ensure compliance with parking policies.
Answer customer questions about directions, events, building locations, and parking policies.
Issue citations and warnings using a handheld computer or manual tickets.
Impound, boot, or relocate vehicles as directed.
Exercise sound judgment, tact, and diplomacy when working independently and dealing with people.
Assist maintenance staff by inspecting lots for maintenance issues and painting, cleaning, or repairing parking meters and pay-and-display machines.
Install signs, sign posts, and meter posts.
Assist with the collection and security of money received through parking meters, multi-space machines, pay-on-foot technology, and other parking revenue methods.
Assist event staff with parking activities, including event setup, traffic control, receiving parking payments, and controlling lot usage.
Assist office staff with permit sales during peak seasons, including data entry, collating mailings, and frontline customer service.
Perform other related duties as assigned.