Parking Enforcement Officer - Driving

Metropolis Technologies•Akron, OH

9d•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company using computer vision to provide checkout-free parking experiences. The company operates a parking network with more than 23,000 employees at over 4,000 locations across North America and Europe. The Parking Enforcement Officer monitors designated streets, lots, garages, public areas, or a campus to ensure compliance with parking policies and provides customer service to the public. The role may also support parking facility maintenance, revenue collection, event parking, and permit sales. Officers are not sworn police officers and have no arresting authority.

Requirements

Must be at least 18 years old at the time of hire.
Must have and maintain a valid state-issued driver's license with a current address and an acceptable driving record.
Knowledge of the geography of the enforcement area.
Knowledge of hazards and safety precautions.
Ability to use a handheld computer.
Ability to operate a motorized vehicle or bicycle.
Ability to understand and apply parking regulations.
Ability to interact with others courteously and tactfully.
Ability to walk for extended periods.
Ability to work in all weather conditions.
Ability to exercise sound independent judgment and maintain a high level of customer service.

Responsibilities

Monitor designated streets, lots, garages, public areas, or an entire campus to ensure compliance with parking policies.
Answer questions about directions, events, building locations, and parking policies.
Issue citations and warnings using a handheld computer or manual tickets; impound, boot, or relocate vehicles as directed.
Exercise sound judgment, tact, and diplomacy when working alone and interacting with people.
Assist maintenance staff by inspecting and assessing lots for maintenance issues; painting, cleaning, and repairing parking meters and pay-and-display machines; and installing signs, sign posts, and meter posts.
Assist with collecting and securing revenue received through parking meters, multi-space machines, pay-on-foot technology, and other collection methods.
Assist event staff with event parking, including event setup, traffic control, receiving parking payments, and controlling lot usage.
Assist office staff with permit sales during peak seasons, including data entry, collating mailings, and frontline customer service.
Perform other related duties as assigned.