Parking Enforcement Officer - Driving

SP Plus•Chelsea, MA

24d

About The Position

SP+, a Metropolis company, is hiring a Parking Enforcement Officer to monitor designated streets, lots, garages, public areas, and/or a campus for compliance with parking policies. The role provides customer service, issues citations and warnings, and may impound, boot, or relocate vehicles as directed. Officers work independently and are expected to use sound judgment, tact, and diplomacy when interacting with the public. They are not sworn police officers and have no arresting authority. The position also supports parking facility maintenance, revenue collection, event operations, and seasonal permit sales. Officers may work in and around traffic and are regularly exposed to outdoor weather, including snowstorms and extreme heat. The role requires walking for extended periods and maintaining safety awareness. Shift needs vary by location; second or third shifts and weekends may be required when applicable.

Requirements

Must be at least 18 years old at the time of hire.
Must have and maintain a valid state-issued driver's license with a current address and an acceptable driving record.
Knowledge of the geography of the area being enforced.
Knowledge of hazards and safety precautions.
Ability to use a handheld computer.
Ability to operate a motorized vehicle or bicycle.
Ability to understand and apply parking regulations.
Ability to interact with others courteously and tactfully.
Ability to walk for extended periods.
Ability to work in all weather conditions.
Ability to exercise sound independent judgment and maintain a high level of customer service.
Must remain safety-conscious while working in and around potentially dangerous traffic situations.

Responsibilities

Monitor designated streets, lots, garages, public areas, and/or a campus to ensure compliance with parking policies.
Answer customer questions about directions, events, building locations, and parking policies.
Issue citations and warnings using a computerized handheld device or manual tickets.
Impound, boot, or relocate vehicles as directed.
Exercise sound judgment, tact, and diplomacy while working independently and interacting with the public.
Assist maintenance staff by inspecting lots, assessing maintenance issues, painting, cleaning and repairing parking meters and pay-and-display machines, and installing signs and posts.
Assist with collecting and securing parking revenue from meters, multi-space machines, pay-on-foot technology, and other collection methods.
Assist event staff with event setup, traffic control, parking payments, and lot usage control.
Assist office staff with permit sales during peak seasons, including data entry, collating mailings, and frontline customer service.
Perform other related duties as assigned.