Parking Enforcement Officer - Driving

SP Plus•Akron, OH

9d•Onsite

About The Position

SP+, a Metropolis company, is hiring a Parking Enforcement Officer to monitor parking areas and enforce parking policies. The role involves providing customer service, issuing citations and warnings, and impounding, booting, or relocating vehicles as directed. Officers may work alone and are expected to use sound judgment, tact, and diplomacy. They also assist with parking facility maintenance, revenue collection, event parking, and seasonal permit sales. Enforcement Officers are not sworn police officers and have no arresting authority. The position is based in Akron, Ohio. Employees work outdoors in varied weather, including snowstorms and extreme heat, and in and around traffic. The hourly wage is $15.00. Eligible employees may participate in benefit plans, including medical, dental, vision, flexible spending accounts, long- and short-term disability, life and accident insurance, a 401(k), and paid time off.

Requirements

Must be at least 18 years old at the time of hire.
Must have and maintain a valid state-issued driver's license with a current address and an acceptable driving record.
Knowledge of the geography of the enforcement area.
Knowledge of hazards and safety precautions.
Ability to use a handheld computer.
Ability to operate a motorized vehicle or bicycle.
Ability to understand and apply parking regulations.
Ability to interact with others courteously and tactfully.
Ability to walk for extended periods.
Ability to work in all weather conditions.
Ability to exercise sound independent judgment and maintain a high level of customer service.

Responsibilities

Monitor designated streets, lots, garages, public areas, or a campus for compliance with parking policies.
Answer customer questions about directions, events, building locations, and parking policies.
Issue citations and warnings using a handheld computer or manual tickets.
Impound, boot, or relocate vehicles as directed.
Assist maintenance staff with inspecting lots, painting, cleaning and repairing parking equipment, and installing signs and posts.
Assist with collecting and securing parking revenue from meters, machines, pay-on-foot technology, and other sources.
Assist event staff with event setup, traffic control, parking payments, and lot usage control.
Assist office staff with seasonal permit sales, including data entry, preparing mailings, and frontline customer service.
Perform other related duties as assigned.