Parking Customer Srv Rep-MCC

Metro Nashville Public Schools•Nashville, TN

About The Position

Under the direction of the Director of Parking, the Parking Customer Service Representative provides a high level of customer service by creating a welcoming atmosphere for garage patrons and ensuring a positive, memorable parking experience. The role involves assisting customers and supporting the daily operation, cleanliness, maintenance, and safety of the parking garage.

Requirements

Valid driver's license.

Nice To Haves

High school diploma or GED preferred.
Scrubber/sweeper operator experience is a plus.

Responsibilities

Greet garage patrons entering and exiting the facility and extend a warm welcome.
Respond to radio calls concerning customer service opportunities at each entry and exit as needed.
Operate the fee computer for cash transactions, lost tickets, and related needs.
Respond to equipment malfunctions and clear them or contact a supervisor for service calls as required.
Escort Finance daily for fee computer audits and revenue collections.
Clean and maintain the garage daily.
Patrol the garage to ensure proper parking.
Maintain the cleanliness and proper placement of exterior and interior garage signage, including rates.
Perform monthly Code Blue audits and document findings for the Director of Parking.
Oversee contracted parking staff, conduct pre-event briefings, and coordinate with the valet operator.
Collect and document used spitter tickets daily and place them in storage.
Walk the garage daily to identify maintenance or operational issues and safety concerns.
Assist customers with lost cars, battery jumps, and other customer service needs as called upon.
Organize and maintain the cleanliness of the parking storage area.
Ensure adequate supplies of spitter tickets and receipt stock in all Express Parcs.
Perform additional duties as assigned.