CSR Cust Srv Rep

Gas Express LLC•North Little Rock, AR

10d

About The Position

The Customer Service Representative (CSR) reports to the Store Manager and assists the Management Team with the overall operation, cleanliness, maintenance, inventory, and cash control of the location. The CSR provides customer service, supports sales and store presentation, performs shift and reporting tasks, and helps ensure company policies and procedures are followed. The schedule must be flexible to include all shifts and all days of the week; the work week may exceed 40 hours during hard-to-staff times.

Requirements

High school diploma or GED preferred.
Outstanding customer service skills.
Reliable transportation and ability to arrive at the store on time.
Positive attitude, support for the company, and ability to work as a team player.
Basic computer skills.
Strong organization and time-management skills.
Good interpersonal skills.
Availability to work as scheduled by the Store Manager, including all shifts and all days of the week.
Ability to work more than 40 hours per week during hard-to-staff times.

Nice To Haves

High school diploma or GED.

Responsibilities

Provide excellent, prompt, and courteous customer service; resolve customer issues during the shift.
Follow all cash-handling policies.
Restock store items as directed by the Store Manager or based on customer needs.
Upsell to every customer, regardless of what they purchase.
Perform duties related to serving customers.
Assist with training new CSRs.
Submit grocery orders for assigned sections or categories to the Store Manager for approval.
Front and face products to create visually attractive displays.
Review, complete, and suggest changes to build-to’s.
Provide feedback about the store’s fast-food service area.
Complete reports assigned by the Store Manager.
Accept employment applications for consideration.
Follow company procedures for working with vendors, including checking in orders and verifying quantities.
Adhere to company policies and procedures.
Prepare and finalize shift close-out reports.
Inspect store facilities and equipment for safety, cleanliness, and proper working order.
Complete price changes and promotional price changes.
Document and report safety incidents or injuries.
Document and report maintenance requests.
Participate in other related tasks or activities as assigned by management.