Parking Customer Srv Rep-MCC

Music City Center•Nashville, TN

About The Position

Under the direction of the Director of Parking, the Parking Customer Service Representative provides a high level of customer service by creating a welcoming atmosphere for garage patrons and ensuring a positive, memorable parking experience. The position supports garage operations through customer assistance, fee computer operation, equipment response, cleaning and maintenance, parking patrols, audits, and coordination with contracted parking staff and the valet operator.

Requirements

A valid driver's license is required.
A high school diploma or GED is preferred.

Nice To Haves

Experience operating a scrubber or sweeper is a plus.

Responsibilities

Greet and warmly welcome garage patrons entering and exiting the facility.
Respond to radio calls related to customer service opportunities at each entry and exit as needed.
Operate the fee computer for cash transactions, lost tickets, and related needs as called upon.
Respond to equipment malfunctions, clear them, or contact a supervisor for service calls when required.
Escort Finance daily for fee computer audits and revenue collections.
Perform daily garage cleaning and maintenance.
Patrol the garage to ensure proper parking.
Keep exterior and interior garage signage clean and ensure signage placement and rates are correct.
Perform monthly Code Blue audits and document findings for the Director of Parking.
Oversee contracted parking staff, conduct pre-event briefings, and coordinate with the valet operator.
Collect and document used spitter tickets daily and place them in storage.
Walk the garage daily to note maintenance or operational issues and safety concerns.
Assist garage customers with lost cars, battery jumps, and other customer service needs as called upon.
Organize and maintain the cleanliness of the parking storage area.
Ensure adequate supplies of spitter tickets and receipt stock in all Express Parcs.
Perform additional duties as assigned.