Parking Ambassador

University of Arkansas System • Little Rock, AR

1d • Onsite

About The Position

The Parking Ambassador is a member of the Parking Operations team and provides direct customer service at pay stations and exit verifiers, answers questions about UAMS facilities and parking regulations, and supports customers through the Remote Parking Management System (RPMS). The role monitors cameras, assists with parking transactions and exceptions, and provides in-person assistance when remote support is unsuccessful. RPMS is staffed 24/7/365.

The position also enforces parking regulations by issuing warnings or citations, identifying scofflaws, and immobilizing vehicles with boots. Additional duties include counting available parking spaces, reporting maintenance needs, managing access to parking facilities, maintaining records and databases, and performing routine parking-equipment maintenance. Database management and clerical duties may be assigned during non-peak hours.

Requirements

• High school diploma or GED.
• Valid Arkansas driver's license.
• ACIC/NCIC certification.

Responsibilities

• Provide friendly, responsive assistance with automated pay stations, exit verifiers, and other parking equipment.
• Assist customers through the Remote Parking Monitoring System (RPMS).
• Monitor cameras and remotely assist customers with parking transactions and exception management.
• Provide in-person assistance when remote customer assistance is unsuccessful.
• Provide directions to help customers navigate the UAMS campus.
• Address parking questions, resolve customer concerns, and support a positive parking experience.
• Monitor parking areas and enforce parking regulations.
• Issue warnings and citations for parking violations and assist law enforcement with license plate checks.
• Identify scofflaws and install vehicle immobilization boots as needed.
• Conduct regular parking lot counts and report available parking spaces.
• Promptly report safety concerns, suspicious activity, and maintenance items.
• Manage remote access to parking facilities and verify access requests.
• Document remote access, citations, and parking pass abuse.
• Review and update databases to correct inaccuracies.
• Perform routine maintenance and immediate repairs on parking equipment, including gate arms and ticket dispensers.
• Notify the supervisor when equipment issues require additional action.
• Assist with preventive maintenance.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution match of up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED