Park Manager

Kids Empire US • Paramus, NJ

1d • $58,656 - $58,656

About The Position

The Park Manager supervises employees’ daily work and serves as a point of contact between guests and Kids Empire. The role focuses on guest satisfaction, resolving complaints, answering questions, and ensuring families and children have a safe and enjoyable experience. The manager oversees park staffing, scheduling, hiring, training, performance, and day-to-day operations, including guest check-in, payments, birthday parties, inventory, supplies, and park cleanliness and safety. The position also coordinates with corporate teams, suppliers, and third-party vendors.

Requirements

• High school diploma or equivalent qualification.
• Availability to work weekends and holidays.
• Ability to work with children.
• Ability to operate an iPad.
• Strong communication, customer service, and conflict-resolution skills.
• Leadership skills.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Strong organizational and time-management skills, including the ability to handle multiple tasks and priorities.
• Attention to detail and ability to maintain accurate documentation and records.
• Ability to read and write in English.

Responsibilities

• Greet and assist guests promptly, help them feel comfortable, and address their questions, comments, or complaints.
• Supervise employees’ daily performance and ensure they meet production goals.
• Create weekly schedules and audit schedules, attendance, and time clocks.
• Hire qualified employees for available park positions.
• Handle and document statements, terminations, resignations, and job abandonment cases.
• Conduct performance evaluations and park assessments.
• Train team members in the key elements of their job duties.
• Open and close the park using keys or a code.
• Communicate guest and employee issues through appropriate company channels.
• Manage guest check-in and liability waivers, including collecting guest information using an iPad.
• Operate the front cash counter, accept cash and card payments, register daily transactions, provide exact change, and verify amounts displayed on the POS.
• Organize the refrigerator with drinks, snacks, chips, and ice cream.
• Manage birthday party bookings and setups and support customer satisfaction during events.
• Manage third-party vendor supplies, orders, and requests.
• Work with corporate teams and communicate through the proper company channels.
• Monitor snack inventory and order replenishments from specified vendors.
• Regularly monitor the park floor for hazards and ensure guests follow attendance rules and guidelines.
• Clean restrooms and sanitize tables, chairs, playground structures, and other park structures.
• Schedule and coordinate family events and help ensure they operate efficiently.
• Participate in weekly meetings related to development.
• Check that arrivals include the correct quantities and communicate with suppliers and third parties.
• Set up time and attendance and conduct Amazon account audits nationally across Kids Empire parks.
• Provide assistance through operations chats.
• Perform other duties as assigned.

Benefits

• Performance-based bonus upon meeting established KPIs.
• Health insurance.
• Voluntary dental and vision insurance.
• Voluntary supplemental accident and hospital insurance.
• Employee Assistance Program (EAP).
• Voluntary life insurance.
• Free group basic life and AD&D insurance.
• Pet insurance.
• Recreational discounts.
• 401(k) matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED