Park Manager

Kids Empire US•East Brunswick, NJ

9d•$58,656 - $58,656

About The Position

The Park Manager supervises employees’ daily work and serves as a point of contact between guests and Kids Empire. The role focuses on guest satisfaction, resolving complaints, answering questions, and ensuring families and children have an excellent and safe experience at the park. The Park Manager also oversees staffing, scheduling, hiring, training, performance evaluations, park operations, payments, inventory, events, and communication with corporate teams and suppliers. The position requires working weekends and holidays and interacting with children and families of all ages.

Requirements

High school diploma or equivalent qualification.
Able to work weekends and holidays.
Able to work with children.
Ability to operate an iPad.
Strong communication, customer service, and conflict-resolution skills.
Leadership skills.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Strong organizational and time-management skills, including the ability to handle multiple tasks and priorities.
Detail-oriented, with the ability to maintain accurate documentation and records.
Ability to read and write in English.

Responsibilities

Greet guests promptly, help them feel comfortable, and respond to questions, comments, and complaints.
Supervise employees’ daily performance and help ensure they meet production goals.
Create weekly schedules and audit schedules, attendance, and time clocks.
Hire qualified employees for available park positions.
Handle and document statements, terminations, resignations, and job-abandonment cases.
Conduct employee performance evaluations and park assessments.
Train team members on key job duties.
Open and close the park using keys or a code.
Communicate guest and employee issues through appropriate company channels.
Manage guest check-in, including liability waivers and guest information collected using an iPad.
Operate the front cash counter, accept cash and card payments, record daily transactions, provide exact change, and verify amounts displayed on the POS.
Organize the refrigerator with drinks, snacks, chips, and ice cream.
Manage birthday party bookings and setups, and support customer satisfaction during events.
Manage third-party vendor supplies, orders, and requests; communicate with suppliers and third parties.
Check snack inventory and order replenishments from specified vendors.
Walk the floor regularly to identify hazards and ensure guests follow park rules and guidelines.
Clean restrooms and sanitize tables, chairs, and playground structures.
Schedule and coordinate family events and help them operate efficiently.
Participate in weekly meetings related to development and check that arrivals include the correct quantities.
Assist with time-and-attendance setup, Amazon account audits across Kids Empire parks, and operations chat support.
Perform other duties as assigned.