Park Manager

Kids Empire New Jersey LLC•East Brunswick Township, NJ

About The Position

The Park Manager supervises park employees’ daily work and serves as a contact between guests and Kids Empire. The role is responsible for guest satisfaction, resolving complaints, addressing questions or comments from guests and employees, and helping ensure guests have a safe and enjoyable experience. The manager interacts with families and children of all ages. The position combines employee supervision and administration with guest service and park operations. Duties include scheduling, hiring, training, performance evaluations, attendance and timekeeping audits, opening and closing the park, handling admissions and payments, managing birthday parties and family events, coordinating with vendors and corporate teams, maintaining supplies, and monitoring and cleaning park areas.

Requirements

High school diploma or equivalent qualification.
Able to work weekends and holidays.
Able to work with children.
Able to operate an iPad.
Strong communication, customer service, and conflict-resolution skills.
Leadership skills.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Strong organizational and time-management skills, including the ability to handle multiple tasks and priorities.
Detail-oriented, with the ability to maintain accurate documentation and records.
Ability to read and write in English.

Responsibilities

Greet and assist guests promptly, help them feel comfortable, and address guest questions, comments, and complaints.
Supervise employees’ daily performance and ensure they perform their duties satisfactorily and achieve production goals.
Create weekly schedules and audit schedules, attendance, and time clocks.
Hire qualified employees for available park positions.
Handle and document statements, terminations, resignations, and job-abandonment cases.
Conduct performance evaluations and park assessments.
Train team members in key job duties.
Open and close the park using keys or a code.
Communicate guest and employee issues through appropriate company channels.
Manage guest check-in, including liability waivers and guest information entered using an iPad.
Operate the front cash counter, accept cash and card payments, register daily transactions, provide exact change, and verify POS billing amounts.
Organize the refrigerator with drinks, snacks, chips, and ice cream; monitor snack inventory and order replenishments from specified vendors.
Manage birthday-party bookings and setups and support customer satisfaction during events.
Manage third-party vendor supplies, orders, and requests; communicate with suppliers and third parties and verify correct quantities arrive.
Work with corporate teams and participate in weekly meetings with development.
Set up time and attendance processes, audit Amazon accounts across Kids Empire parks, and assist with operations chats.
Walk the floor regularly to identify hazards and ensure guests follow park rules, regulations, and guidelines.
Clean restrooms and sanitize tables, chairs, playground structures, and other park structures.
Schedule and coordinate family events and help ensure events operate efficiently.
Perform other duties as assigned.