Park Manager

Kids Empire New Jersey LLC•Paramus, NJ

About The Position

The Park Manager supervises employees’ daily work and serves as a point of contact between guests and Kids Empire. The role focuses on guest satisfaction, resolving complaints, answering questions from guests and employees, and ensuring families and children have a safe and enjoyable experience at the park. The Park Manager also handles staff scheduling, hiring, training, performance assessments, attendance and timekeeping, park operations, guest check-in and payments, inventory, events, vendor coordination, and park cleanliness and safety.

Requirements

High school diploma or equivalent qualification.
Work weekends and holidays.
Ability to work with children.
Ability to operate an iPad.
Strong communication, customer service, and conflict-resolution skills.
Leadership skills.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Strong organizational and time-management skills, including the ability to handle multiple tasks and priorities.
Attention to detail and ability to maintain accurate documentation and records.
Ability to read and write in English.

Responsibilities

Attend to guests promptly, greet them, and help them feel comfortable in the park.
Supervise employees’ daily work, ensure satisfactory performance, and support achievement of production goals.
Create weekly schedules and audit schedules, attendance, and timeclocks.
Hire qualified employees for available park positions.
Handle and document statements, terminations, resignations, and job-abandonment cases.
Conduct performance evaluations and park assessments.
Train team members in key job duties.
Open and close the park using keys or a code.
Communicate guest and employee issues through appropriate company channels.
Manage guest check-in, including liability waivers and collection of guest information using an iPad.
Operate the front cash counter, handle cash and card payments, record daily transactions, provide exact change, and verify POS billing amounts.
Organize the refrigerator with drinks, snacks, chips, and ice cream.
Manage birthday party bookings and setups and support customer satisfaction during events.
Manage third-party vendor supplies, orders, and requests; communicate with suppliers and third parties and check that correct quantities arrive.
Check snack inventory and order replenishment from specified vendors.
Walk the floor regularly to identify hazards and ensure guests follow park rules and guidelines.
Clean restrooms and sanitize park structures, tables, and chairs.
Schedule and coordinate family events and help them operate efficiently.
Attend weekly meetings with development.
Audit Amazon accounts across Kids Empire parks nationally.
Provide assistance through operations chats.
Perform other duties as assigned.