Park Manager

Kids Empire US•Chandler, AZ

11d

About The Position

The Park Manager supervises employees’ daily work and serves as a point of contact between guests and Kids Empire. The role focuses on guest satisfaction, resolving complaints, answering questions, and ensuring families and children have a safe and enjoyable experience. The Park Manager also oversees park staffing and operations, guest check-in and payments, birthday parties and family events, inventory and vendor coordination, and park cleanliness and safety.

Requirements

High school diploma or equivalent qualification.
Available to work weekends and holidays.
Ability to work with children.
Ability to operate an iPad.
Strong communication, customer service, and conflict-resolution skills.
Leadership skills.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Strong organizational and time-management skills, including the ability to handle multiple tasks and priorities.
Attention to detail and accuracy in documentation and record-keeping.
Ability to read and write in English.

Responsibilities

Greet guests promptly, help them feel comfortable, answer questions, resolve complaints, and support guest satisfaction.
Supervise employees’ daily performance and ensure they perform their duties satisfactorily and meet production goals.
Create weekly schedules and audit schedules, attendance, and time clocks.
Hire qualified employees and handle, manage, and document statements, terminations, resignations, and job-abandonment cases.
Conduct performance evaluations and park assessments.
Train team members on key job duties.
Open and close the park using keys or a code.
Communicate guest and employee issues through appropriate company channels and work with corporate teams.
Manage guest check-in, including liability waivers and collecting guest information using an iPad.
Operate the front cash counter, accept cash and card payments, provide correct change, record daily transactions, and verify amounts displayed on the POS.
Organize the refrigerator with drinks, snacks, chips, and ice cream; monitor snack inventory and order replenishments from specified vendors.
Manage birthday-party bookings and setups and help ensure customer satisfaction during events.
Manage third-party vendor supplies, orders, and requests; communicate with suppliers and third parties and check that deliveries arrive in the correct quantities.
Walk the floor regularly to identify unsafe hazards and ensure guests follow park rules, regulations, and guidelines.
Clean restrooms and sanitize tables, chairs, and playground structures.
Schedule and coordinate family events and help them operate efficiently.
Participate in weekly meetings related to development.
Set up time and attendance and conduct Amazon account audits across Kids Empire parks.
Provide assistance through operations chats.
Perform other duties as assigned.