Park Manager

Kids Empire US•Charlotte, NC

21h

About The Position

The Park Manager supervises employees’ daily work and serves as a contact between guests and Kids Empire. The role is responsible for guest satisfaction, resolving complaints, responding to questions and comments from guests and employees, and helping families and children enjoy a safe and positive experience at the park. The Park Manager also handles staffing and scheduling, park operations, payments, inventory, events, safety monitoring, and communication with corporate teams and suppliers.

Requirements

High school diploma or equivalent qualification.
Ability to work weekends and holidays.
Ability to work with children.
Ability to operate an iPad.
Strong communication, customer service, leadership, and conflict-resolution skills.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Strong organizational and time-management skills, including the ability to handle multiple tasks and priorities.
Attention to detail and accuracy in documentation and record-keeping.
Ability to read and write in English.
Ability to stand, walk, bend, and twist constantly; frequent bilateral hand movements and good finger dexterity.
Ability to work in noisy environments, tolerate a hectic and busy environment during peak hours, and work in a tight structure.

Responsibilities

Welcome and assist guests promptly, help them feel comfortable, and address questions, comments, and complaints.
Supervise employee performance and help ensure employees meet production goals.
Create weekly schedules and audit schedules, attendance, and time clocks.
Hire qualified employees and manage and document statements, terminations, resignations, and job abandonment cases.
Conduct performance evaluations and park assessments, and train team members in their job duties.
Open and close the park using keys or a code, and communicate guest or employee issues through appropriate company channels.
Operate guest check-in, including obtaining liability waivers and guest information using an iPad.
Operate the front cash counter, process cash and card payments, provide correct change, track daily transactions, and verify POS billing amounts.
Organize drinks, snacks, chips, and ice cream in the refrigerator; monitor snack inventory and order replenishments from specified vendors.
Manage birthday party bookings and setups, support customer satisfaction during events, and coordinate family events so they run efficiently.
Manage third-party vendor supplies, orders, and requests; communicate with suppliers and third parties.
Work with corporate teams and use appropriate company communication channels, including operations chats.
Walk the park floor regularly to identify hazards and ensure guests follow park rules and guidelines.
Clean restrooms and sanitize tables, chairs, and playground structures.
Participate in weekly meetings, assist with development-related work, verify arrivals and quantities, and support time-and-attendance setup and audits of Amazon accounts across Kids Empire parks.
Perform other duties as assigned.