Park Manager

Kids Empire US•Euless, TX

5d•$58,656 - $58,656

About The Position

The Park Manager supervises employees’ daily performance and serves as a point of contact between guests and Kids Empire. The role is responsible for guest satisfaction, resolving complaints, answering guest and employee questions, and helping ensure visitors have a safe and enjoyable experience. The Park Manager interacts with families and children of all ages and supports park operations, staffing, events, inventory, and customer transactions.

Requirements

High school diploma or equivalent qualification.
Ability to work weekends and holidays.
Ability to work with children.
Ability to operate an iPad.
Strong communication, customer service, leadership, and conflict-resolution skills.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Strong organizational and time-management skills, including the ability to handle multiple tasks and priorities.
Attention to detail and accuracy in documentation and record-keeping.
Ability to read and write in English.

Responsibilities

Attend to guests promptly, greet them, and help them feel comfortable in the park.
Supervise employee performance and ensure job duties and production goals are met.
Create weekly schedules and audit schedules, attendance, and time clocks.
Hire qualified employees for available park positions.
Handle and document statements, terminations, resignations, and job-abandonment cases.
Conduct performance evaluations and park assessments.
Train team members in their key job duties.
Open and close the park using keys or a code.
Communicate guest and employee issues through appropriate company channels.
Manage guest check-in and liability waivers, including collecting guest information using an iPad.
Operate the front cash counter, accept cash and card payments, record daily transactions, provide correct change, and verify billing amounts on the POS.
Stock the refrigerator with drinks, snacks, chips, and ice cream; monitor snack inventory and order replenishments from specified vendors.
Manage birthday-party bookings and setups and support customer satisfaction during events.
Coordinate family events and help ensure they operate efficiently.
Manage third-party vendor supplies, orders, and requests; communicate with suppliers and third parties.
Work with corporate teams and use the appropriate company communication channels.
Walk the floor regularly to identify hazards and ensure guests follow park rules and guidelines.
Clean restrooms and sanitize tables, chairs, and playground structures.
Participate in weekly meetings with development and support operations chats.
Check that arrivals include the correct quantities.
Set up time and attendance and audit Amazon accounts across Kids Empire parks.
Perform other duties as assigned.