Park Manager

Kids Empire US•Hingham, MA

1d•$58,656

About The Position

The Park Manager supervises park employees’ daily work and serves as a point of contact between guests and Kids Empire. The role is responsible for guest satisfaction, resolving complaints, answering questions from guests and employees, and helping ensure guests have a safe and enjoyable experience. The Park Manager interacts with families and children of all ages and supports the park’s day-to-day operations, staffing, events, customer service, and safety.

Requirements

High school diploma or equivalent qualification.
Able to work weekends and holidays.
Able to work with children.
Able to operate an iPad.
Strong communication, customer service, and conflict-resolution skills.
Leadership skills.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Strong organizational and time-management skills, including the ability to handle multiple tasks and priorities.
Detail-oriented, with the ability to maintain accuracy in documentation and record-keeping.
Ability to read and write in English.

Responsibilities

Greet and assist guests promptly, help them feel comfortable, and address their questions, comments, and complaints.
Supervise employee performance, assess park and employee performance, conduct evaluations, and ensure production goals are met.
Create weekly schedules and audit schedules, attendance, and time clocks.
Hire qualified employees and handle, manage, and document statements, terminations, resignations, and job-abandonment cases.
Train team members on key job duties.
Open and close the park using keys or a code.
Communicate guest and employee issues through proper company channels and work with corporate teams.
Manage guest check-in and liability waivers, collecting guest information using an iPad.
Operate the front cash counter, accept cash and card payments, register daily transactions, provide correct change, and verify POS billing amounts.
Organize refrigerators with drinks, snacks, chips, and ice cream; monitor snack inventory and order replenishments from specified vendors.
Manage birthday party bookings and setups, maintain customer satisfaction during events, and coordinate family events.
Manage third-party vendor supplies, orders, and requests; communicate with suppliers and third parties and check that deliveries contain the correct quantities.
Regularly monitor the park floor for hazards and ensure guests follow attendance rules, regulations, and guidelines.
Clean restrooms and sanitize tables, chairs, playground structures, and other park structures.
Participate in weekly meetings with development and assist with operations chats and time-and-attendance setup.
Audit Amazon accounts nationally among Kids Empire parks.
Perform other duties as assigned.