Park Manager

Kids Empire Texas LLC•Euless, TX

About The Position

The Park Manager supervises park employees in their daily work and serves as a point of contact between guests and Kids Empire. The role focuses on guest satisfaction, resolving complaints, responding to questions and comments, and ensuring guests have a safe and enjoyable experience. The Park Manager interacts with families and children of all ages and performs both operational and administrative duties, including staffing, scheduling, hiring, training, cash handling, party and event coordination, inventory, vendor communication, and park safety and cleanliness.

Requirements

High school diploma or equivalent qualification.
Ability to work weekends and holidays.
Ability to work with children.
Ability to operate an iPad.
Strong communication, customer service, and conflict resolution skills.
Leadership skills.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Strong organizational and time-management skills, including the ability to manage multiple tasks and priorities.
Attention to detail and ability to maintain accurate documentation and records.
Ability to read and write in English.

Responsibilities

Attend to guests promptly, greet them, and help them feel comfortable in the park.
Supervise employees’ daily work, confirm they perform duties satisfactorily, and monitor achievement of production goals.
Create weekly schedules and audit schedules, attendance, and time clocks.
Hire qualified employees for available park positions.
Handle and document employee statements, terminations, resignations, and job abandonment cases.
Conduct performance evaluations and assessments of the park and employees.
Train team members in key elements of their job duties.
Open and close the park using keys or a code.
Communicate guest and employee issues through appropriate company channels.
Manage guest check-in, including collecting liability waivers and guest information using an iPad.
Operate the front cash counter, accept cash and card payments, register daily transactions, and provide exact change when needed.
Verify amounts displayed on the point-of-sale system and process billing transactions accurately.
Organize the refrigerator with drinks, snacks, chips, and ice cream.
Manage birthday party bookings and setups and support customer satisfaction during events.
Manage third-party vendor supplies, orders, and requests; communicate with suppliers and third parties and confirm correct quantities arrive.
Work with corporate teams and use appropriate company communication channels, including providing assistance through operations chats.
Check snack inventory and order replenishments from specified vendors.
Walk the floor regularly to identify safety hazards and ensure guests follow park rules and guidelines.
Clean restrooms and sanitize park structures, tables, and chairs.
Schedule and coordinate family events and help them operate efficiently.
Attend weekly meetings with development.
Set up time and attendance processes and audit Amazon accounts across Kids Empire parks.
Perform other duties as assigned.