Park Manager

Kids Empire US•Bradenton, FL

About The Position

The Park Manager supervises park employees’ daily performance and serves as a contact between guests and Kids Empire. The role is responsible for guest satisfaction, resolving complaints, answering questions, and helping ensure guests have a safe and enjoyable experience. The Park Manager interacts with families and children of all ages and works with park staff, corporate teams, suppliers, and third-party vendors to support park operations. The position includes staff scheduling, hiring, training, performance evaluations, park assessments, and handling employment-related documentation. It also involves opening and closing the park, overseeing guest check-in and payments, managing birthday parties and family events, maintaining snack inventory, coordinating vendor orders, and monitoring park safety and cleanliness. The Park Manager also supports operational communications, time and attendance processes, and other duties as assigned.

Requirements

High school diploma or equivalent qualification.
Ability to work weekends and holidays.
Ability to work with children.
Ability to operate an iPad.
Strong communication, customer service, and conflict resolution skills.
Leadership skills.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Strong organizational and time management skills, including the ability to handle multiple tasks and priorities.
Detail-oriented, with the ability to maintain accuracy in documentation and record-keeping.
Ability to read and write in English.

Responsibilities

Supervise employees’ daily performance and help ensure they meet production goals.
Greet guests promptly, help them feel comfortable, answer questions, resolve complaints, and communicate guest or employee issues.
Create weekly schedules and audit schedules, attendance, and timeclocks.
Hire qualified employees for available park positions.
Handle and document statements, terminations, resignations, and job abandonment cases.
Conduct performance evaluations and park assessments.
Train team members on key elements of their job duties.
Open and close the park using keys or a code.
Manage guest check-in, including liability waivers and guest information entered using an iPad.
Operate the front cash counter, accept cash and card payments, register daily transactions, provide exact change, and verify amounts displayed on the POS.
Organize the refrigerator with drinks, snacks, chips, and ice cream.
Manage birthday party bookings and setups and support customer satisfaction during events.
Manage third-party vendor supplies, orders, and requests; communicate with suppliers and third parties.
Work with corporate teams and communicate through appropriate company channels.
Monitor snack inventory and order replenishments from specified vendors.
Walk the park floor regularly to identify safety hazards and ensure guests follow attendance rules and guidelines.
Clean restrooms and sanitize park structures, including tables, chairs, and playground structures.
Schedule and coordinate family events and help events operate efficiently.
Participate in weekly meetings with development.
Ensure arrivals include the correct quantities.
Set up time and attendance processes and audit Amazon accounts nationally among Kids Empire parks.
Provide assistance through operations chats.
Perform other duties as assigned.