Park Manager

Kids Empire Florida LLC•Bradenton, FL

About The Position

The Park Manager supervises park employees in their daily work and serves as a point of contact between guests and Kids Empire. The role focuses on guest satisfaction, resolving complaints, answering questions, and ensuring guests have a safe and enjoyable experience. The Park Manager interacts with families and children of all ages and supports the daily operation of the park, including staffing, guest services, cash handling, inventory, events, and facility cleanliness.

Requirements

High school diploma or equivalent qualification.
Must be able to work weekends and holidays.
Ability to work with children.
Ability to operate an iPad.
Strong communication, customer service, and conflict-resolution skills.
Leadership skills.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Strong organizational and time-management skills, with the ability to handle multiple tasks and priorities.
Attention to detail and ability to maintain accurate documentation and records.
Ability to read and write in English.

Responsibilities

Greet and assist guests promptly, help them feel comfortable, and address questions, comments, and complaints.
Supervise employee performance and ensure employees perform their duties satisfactorily and meet production goals.
Create weekly schedules and audit schedules, attendance, and timeclocks.
Hire qualified employees for available park positions.
Handle and document employee statements, terminations, resignations, and job-abandonment cases.
Conduct performance evaluations and assessments of the park and its employees.
Train team members on key elements of their job duties.
Open and close the park using keys or a code.
Communicate guest and employee issues through appropriate company channels.
Manage guest check-in, including liability waivers and collection of guest information using an iPad.
Operate the front cash counter, accept cash and card payments, record daily transactions, provide exact change, and verify amounts on the POS.
Organize drinks, snacks, chips, and ice cream in the refrigerator.
Manage birthday-party bookings and setups and support customer satisfaction during events.
Coordinate third-party vendor supplies, orders, requests, and deliveries; communicate with suppliers and third parties.
Work with corporate teams and communicate through proper company channels.
Monitor snack inventory and order supplies from specified vendors as needed.
Regularly inspect the park floor for hazards and ensure guests follow attendance rules, regulations, and guidelines.
Clean restrooms and sanitize tables, chairs, and playground structures.
Schedule and coordinate family events and help ensure events operate efficiently.
Participate in weekly meetings with development.
Confirm that deliveries arrive in the correct quantities.
Set up time and attendance processes.
Audit Amazon accounts across Kids Empire parks nationally.
Provide assistance with operations chats.
Perform other duties as assigned.