Park Manager

Kids Empire California LLC•Clovis, CA

2h•$26 - $27

About The Position

The Park Manager supervises employees’ daily performance and serves as a point of contact between Kids Empire and its guests. The role focuses on guest satisfaction, resolving complaints, answering questions, and helping families and children have a safe and enjoyable experience. The manager also oversees staffing and scheduling, hiring, training, performance evaluations, park operations, guest check-in and payments, inventory and vendor coordination, birthday parties and family events, and communication with corporate teams. The position includes regularly monitoring the park for hazards and maintaining cleanliness.

Requirements

High school diploma or equivalent qualification.
Able to work weekends and holidays.
Able to work with children.
Able to operate an iPad.
Strong communication, customer service, and conflict resolution skills.
Leadership skills.
Able to work independently and collaboratively in a fast-paced, dynamic environment.
Strong organizational and time-management skills, including the ability to manage multiple tasks and priorities.
Detail-oriented, with the ability to maintain accurate documentation and records.
Able to read and write in English.

Responsibilities

Welcome and assist guests promptly, helping them feel comfortable in the park.
Supervise employees’ daily work, performance, and progress toward production goals.
Create weekly schedules and audit schedules, attendance, and time clocks.
Hire qualified employees for available park positions.
Manage and document employee statements, terminations, resignations, and job abandonment cases.
Conduct performance evaluations and park assessments.
Train team members on key elements of their duties.
Open and close the park using keys or a code.
Communicate guest and employee issues through appropriate company channels.
Manage guest check-in, including liability waivers and guest information entered using an iPad.
Operate the front cash counter, handle cash and card payments, provide exact change, and record daily transactions.
Verify amounts displayed on the POS when processing billing transactions.
Organize the refrigerator with drinks, snacks, chips, and ice cream.
Manage birthday party bookings and setups and ensure customer satisfaction during events.
Coordinate third-party vendor supplies, orders, and requests, and communicate with suppliers and third parties.
Check snack inventory and order supplies from specified vendors.
Walk the park floor regularly to identify hazards and ensure guests follow attendance rules and guidelines.
Clean restrooms and sanitize park structures, including tables, chairs, and playground structures.
Schedule and coordinate family events and help ensure they run efficiently.
Attend weekly meetings with development.
Check that arrivals include the correct quantities.
Set up time and attendance.
Audit Amazon accounts across Kids Empire parks nationally.
Provide assistance through operations chats.
Perform other duties as assigned.