Park Assistant Manager

Kids Empire Georgia LLC•Johns Creek, GA

About The Position

As a Park Assistant Manager, you play a key role in overseeing the park’s daily operations and ensuring a safe, enjoyable, and efficient experience for visitors. You supervise staff, implement operational procedures, and maintain high standards of customer service. You serve as a contact between guests and Kids Empire, addressing questions and comments, resolving complaints, and ensuring guest satisfaction. The role involves interacting with families and children of all ages. The Park Assistant Manager supports the Park Manager with training, staff development, auditing, and schedule reviews. They oversee guest check-in, payment processing, snack inventory, park cleanliness and safety, and the coordination of family events. The position requires working weekends and holidays and working effectively in a busy, noisy environment.

Requirements

High school diploma or equivalent qualification.
Able to work weekends and holidays.
Able to work with children.
Able to operate an iPad.
Good communication, customer service, and conflict resolution skills.
Leadership skills.
Strong organizational skills.
Ability to make effective decisions in a fast-paced environment.
Prioritize guest satisfaction and continuously improve services.
Demonstrate a commitment to safety and emergency preparedness.
Ability to work independently.
Ability to read and write in English.
Able to stand, walk, bend, and twist constantly.
Frequent bilateral hand movements and good finger dexterity.
Able to work in noisy environments, including noise from children and music.
Able to tolerate a hectic and busy work environment during peak hours.
Able to work in a tight structure and be comfortable with heights.

Responsibilities

Attend to guests promptly, greet them, and help them feel comfortable in the park.
Supervise employees to ensure they perform their duties satisfactorily and achieve production goals.
Assist the Park Manager with training, developing, and auditing.
Foster a positive and collaborative work environment among park staff.
Audit schedules and request necessary approvals from the Park Manager.
Open and close the park using keys or a code.
Communicate guest or employee issues to the Park Manager.
Operate guest check-in, including collecting liability waivers and guest information using an iPad.
Operate the front cash counter, receive payments by cash or card, register daily transactions, and provide exact change when needed.
Verify amounts displayed on the POS and process billing transactions accurately.
Organize the refrigerator with drinks, snacks, chips, and ice cream.
Check snack inventory and order replenishments from specified vendors.
Regularly walk the floor to monitor for unsafe hazards and ensure guests follow park rules and guidelines.
Clean restrooms and sanitize park structures, tables, and chairs.
Schedule and coordinate family events and assist with their efficient operation.
Perform other duties as assigned.