Park Assistant Manager

Kids Empire US•Glen Allen, VA

About The Position

The Park Assistant Manager oversees daily park operations to help provide visitors with a safe, enjoyable, and efficient experience. The role supervises staff, helps implement operational procedures, and maintains customer-service standards. Park Assistant Managers serve as a point of contact between guests and Kids Empire, supporting guest satisfaction and responding to complaints, questions, and comments. The role involves interacting with families and children of all ages. The Park Assistant Manager supports the Park Manager with staff training, development, and audits; helps coordinate schedules and family events; and handles guest check-in, payments, inventory, and park upkeep. The position also includes opening and closing the park, monitoring safety and rule compliance, and cleaning park facilities and structures.

Requirements

High school diploma or equivalent qualification.
Able to work weekends and holidays.
Able to work with children.
Able to operate an iPad.
Good communication, customer service, and conflict-resolution skills.
Leadership skills.
Strong organizational skills.
Ability to make effective decisions in a fast-paced environment.
Prioritize guest satisfaction and continuously improve services.
Demonstrate a commitment to safety and emergency preparedness.
Ability to work independently.
Ability to read and write in English.
Able to stand, walk, bend, and twist constantly; perform frequent bilateral hand movements; and demonstrate good finger dexterity.
Able to work in noisy environments, tolerate a hectic and busy environment during peak hours, and work in a tight structure and be comfortable with heights.

Responsibilities

Greet and attend to guests promptly, helping them feel comfortable in the park.
Supervise employees to ensure they perform their duties satisfactorily and meet production goals.
Assist the Park Manager with training, developing, and auditing staff.
Foster a positive and collaborative work environment among park staff.
Audit schedules and request necessary approvals from the Park Manager.
Open and close the park using keys or a code.
Communicate guest or employee issues to the Park Manager.
Operate guest check-in, including having guests complete liability waivers and provide information using an iPad.
Operate the front cash counter, accept cash and card payments, register daily transactions, provide exact change, and verify amounts displayed on the POS.
Organize drinks, snacks, chips, and ice cream in the refrigerator; check snack inventory and order replenishment from specified vendors.
Walk the floor regularly to check for unsafe hazards and ensure guests follow park rules, regulations, and guidelines.
Clean restrooms and sanitize park structures, tables, and chairs.
Schedule and coordinate family events and help ensure events operate efficiently.
Perform other duties as assigned.