Park Assistant Manager

Kids Empire US•Johns Creek, GA

About The Position

The Park Assistant Manager oversees the park’s daily operations to help ensure a safe, enjoyable, and efficient experience for visitors. The role supervises staff, implements operational procedures, and maintains high customer-service standards. As a point of contact between guests and Kids Empire, the Park Assistant Manager works to ensure guest satisfaction, resolve complaints, and respond to questions and comments from families and children of all ages. The position involves guest check-in and payment processing, staff support, park safety monitoring, cleaning and sanitizing, snack inventory, and coordinating family events. The assistant manager also communicates guest and employee issues to the Park Manager and assists the Park Manager with training, staff development, and audits.

Requirements

High school diploma or equivalent qualification.
Ability to work weekends and holidays.
Ability to work with children.
Ability to operate an iPad.
Good communication, customer-service, and conflict-resolution skills.
Leadership skills.
Strong organizational skills.
Ability to make effective decisions in a fast-paced environment.
Ability to prioritize guest satisfaction and continuously improve services.
Commitment to safety and emergency preparedness.
Ability to work independently.
Ability to read and write in English.
Ability to stand, walk, bend, and twist constantly; frequent bilateral hand movements and good finger dexterity are also required.
Ability to work in noisy environments, including children yelling and music, and tolerate a hectic, busy environment during peak hours.
Ability to work in a tight structure and be comfortable with heights.

Responsibilities

Greet and attend to guests promptly, helping them feel comfortable in the park.
Supervise employees to ensure they perform their duties satisfactorily and meet production goals.
Assist the Park Manager with training, developing, and auditing.
Foster a positive and collaborative work environment among park staff.
Audit schedules and request necessary approval from the Park Manager.
Open and close the park using keys or a code.
Communicate guest or employee issues to the Park Manager.
Conduct guest check-in, including having guests complete liability waivers and provide information using an iPad.
Operate the front cash counter; accept cash and card payments, register daily transactions, provide exact change, and verify amounts shown on the POS.
Organize drinks, snacks, chips, and ice cream in the refrigerator; check inventory and order replenishments from specified vendors.
Walk the floor regularly to check for unsafe hazards and ensure guests follow park rules and guidelines.
Clean restrooms and sanitize park structures, tables, chairs, and playground structures.
Schedule and coordinate family events and help ensure they operate efficiently.
Perform other duties as assigned.