PAR/ Medical Assistant- Bossier City Multi-Specialty Clinic

Ochsner Health•Bossier City, LA

About The Position

This position performs appointment scheduling and medical assistant functions in a clinic setting. It provides individualized, direct patient care to assigned patients under the supervision of a licensed healthcare provider and assists with delivering healthcare services. The role includes patient registration and paperwork, demographic and financial data entry, insurance and payment explanations, vital signs and screenings, preparing patients for examinations, and scheduling appointments. The employee must follow applicable policies, laws, accreditation standards, regulatory requirements, and the employer’s compliance and privacy standards. The job description notes that duties may change and that reasonable accommodations may be made for qualified individuals with disabilities. The position is based in a patient-care environment with routine exposure to blood, body fluids, tissue, specimens that may contain communicable diseases, and potential exposure to hazardous medications or waste.

Requirements

High school diploma, GED, or equivalent.
Basic Life Support (BLS) certification from the American Heart Association.
Computer skills and dexterity for data entry and retrieval of patient information.
Proficiency with Windows-style applications and keyboard use.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
Ability to present information effectively and respond proficiently to questions from patients and customers.
Ability to work collaboratively with other departments.
Ability to exercise sound judgment when handling or escalating difficult situations.

Nice To Haves

Completion of a Medical Assistant training program.
Related experience in a clinic or medical office setting.
Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Medical Assistant certification, or another medical specialty-based certification.

Responsibilities

Provide excellent customer service to patients, guests, and family members.
Ensure required patient forms are completed and paperwork and documents are gathered and accurate.
Enter patient and guarantor demographic and financial information; explain insurance benefits and collect copayments, deductibles, and self-pay amounts due.
Perform vital signs and other screenings, obtaining height, weight, allergy and medication history, and other assessments.
Prepare patients for examinations, explain procedures before they are performed, and answer patient questions.
Schedule and reschedule appointments by phone or in person, transfer patients to appropriate departments for scheduling, and update necessary information.
Follow Department of Transportation Workplace Drug and Alcohol Testing Programs procedures when working in an occupational health clinic.
Adapt behavior to the needs of the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adjusting communication style.
Perform other duties as assigned and comply with policies and standards.
Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance.
Report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns immediately.