PAR/ Medical Assistant- Bossier City Multi-Specialty Clinic

Ochsner LSU Health System•Bossier City, LA

About The Position

This position performs appointment scheduling and medical assistant functions in a clinic setting. It provides individualized, direct patient care to assigned patients under the supervision of a licensed healthcare provider and assists with the delivery of healthcare services. The role also requires compliance with applicable policies, laws, accreditation standards, and regulatory requirements, as well as the employer’s Compliance & Privacy Program and Standards of Conduct. The position is not remote-specific; applicants are directed to consult the job description to determine whether the role is remote or on-site.

Requirements

High school diploma, GED, or equivalent.
Basic Life Support (BLS) certification from the American Heart Association.
Computer skills and dexterity for entering and retrieving patient information.
Proficiency with Windows-style applications and keyboard use.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
Ability to present information and respond proficiently to questions from patients and customers.
Ability to collaborate with other departments.
Ability to exercise sound judgment when handling or escalating difficult situations.

Nice To Haves

Completion of a Medical Assistant training program.
Related experience in a clinic or medical office setting.
Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), certification as a Medical Assistant, or another medical specialty-based certification.

Responsibilities

Provide excellent customer service to patients, guests, and family members.
Ensure required patient forms are completed and paperwork and documents are gathered and accurate.
Enter patient and guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles, and self-pay amounts due.
Perform vital signs and other screenings, including obtaining height, weight, allergy and medication history, and other assessments.
Prepare patients for examinations, explain procedures before they are performed, and answer patient questions.
Schedule and reschedule appointments by phone or in person, transfer patients to appropriate departments for scheduling, and update necessary information.
Follow Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services and procedures, requesting permission, and adapting communication style.
Perform other duties as assigned and comply with applicable policies and standards.
Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance.
Immediately report known or suspected unethical or questionable conduct and concerns related to patient or employee safety, patient privacy, or compliance.