PACE Business Development Representative - Expansion

Vista Community Clinic•Glendale, CA

3d•$83,000 - $93,000

About The Position

At Vista Community Clinic (VCC), the PACE Business Development Representative develops community relationships with stakeholders to generate referrals and support enrollment goals. The role builds and maintains relationships with healthcare providers, community organizations, and referral sources; identifies growth opportunities and high-value partnerships within an assigned territory; and conducts outreach visits, presentations, and community event participation to raise awareness of PACE services. The representative maintains referral-partner records and outreach documentation in the CRM, tracks engagement, leads, referrals, outcomes, and individual pipelines, and uses reporting to assess performance and adjust outreach strategies. The role responds to referrals and leads, educates prospective participants, and helps facilitate their enrollment. It also works closely with Enrollment Specialists, Intake Specialists, center staff, and leadership to meet enrollment needs, while building trust with seniors, caregivers, and referral partners through professional, compassionate communication.

Requirements

A bachelor's degree in business, marketing, or a health or human services field, or a high school diploma and community outreach training, preferably healthcare-specific. The posting labels a bachelor's degree as preferred.
At least two years of experience in marketing, sales, and/or admissions for a healthcare provider or health plan, or in an information and referral resource role.
Training or related experience in the assigned job.
Valid California driver's license and vehicle insurance.
Reliable transportation for travel to meetings and/or gathering information for reporting purposes.
At least two years of driving experience and no more than two violations or a single ticket/accident value of more than one point on the driving record.
Current CPR/BLS certification.
Strong verbal and written communication skills for communicating with participants, clinicians, and other staff.
Ability to work professionally with personnel at all levels and people of diverse social, cultural, and ethnic backgrounds.
Ability and willingness to meet the organization's attendance and dress code policies.
Ability to handle confidential materials and information professionally.
Excellent customer service skills and commitment to high customer satisfaction.
Familiarity with computers, business email, communication systems, and internet search capabilities.
Proficiency in Microsoft Office products, specifically Word and Excel.

Nice To Haves

Bachelor's degree in business, marketing, or a health or human services field.
Community outreach training, preferably healthcare-specific.

Responsibilities

Develop and maintain relationships with healthcare providers, community organizations, and referral sources.
Identify growth opportunities, target audiences, and high-value partnerships within the assigned territory.
Conduct regular outreach visits and presentations, and participate in community events to increase awareness of PACE services and obtain referrals.
Maintain a diversified referral network and consistent community presence.
Use time and resources strategically to maximize outreach effectiveness and enrollment opportunities.
Maintain accurate, up-to-date CRM documentation of outreach activities, referral partners, and leads.
Track partner engagement, follow-up activities, referrals, and outcomes.
Use CRM data and reporting to evaluate performance and adjust outreach strategies.
Ensure assigned accounts and referral-partner records are complete, accurate, and regularly updated.
Respond promptly to referrals and leads.
Support enrollment by educating prospective participants and facilitating a smooth transition through the enrollment process.
Track individual pipelines and create new strategic goals.
Generate referrals and a healthy pipeline through marketing efforts to support center and enrollment needs.
Build trust with seniors, caregivers, and referral partners through professional, compassionate, and trustworthy communication.
Deliver accurate and complete PACE presentations.
Work closely with Enrollment Specialists, Intake Specialists, center staff, and leadership to achieve enrollment goals.