P&S Inside Sales – Experienced

Tranter•Houston, TX

About The Position

The P&S Inside Sales role is responsible for selling Tranter transactional products and services within an assigned area and providing direct support to customers, the sales team, and the relevant unit or department. The role serves as a primary liaison between customers and internal teams, coordinating order status, shipping requirements, expediting requests, and resolution of potential issues. It supports the sales process through quotation preparation and follow-up, customer research, account management, and collaboration across departments to support timely order fulfillment and customer satisfaction. The position monitors sales and service performance indicators, maintains accurate customer and opportunity information in CRM systems, and supports continuous improvement and Lean initiatives. It works in a fast-paced manufacturing environment and requires strong customer service, communication, organization, analytical, multitasking, and problem-solving skills. Occasional travel may be required, and additional duties may be assigned. Because the role may involve sensitive and/or classified U.S. military information, applicants must be U.S. citizens or U.S. nationals. Tranter requires legal authorization to work in the United States and does not provide sponsorship. Individuals who require current or future work-authorization sponsorship are not eligible.

Requirements

U.S. citizenship or U.S. national status is required due to the role’s involvement with sensitive and/or classified U.S. military information.
Must be legally authorized to work in the United States; employment sponsorship is not provided, and applicants who need sponsorship now or in the future are ineligible.
Minimum high school diploma or equivalent.
One to four years of experience in customer service or a related field.
General office skills.
Proficiency in Microsoft Office Suite and CRM systems.
Strong customer service, communication, relationship management, organization, problem-solving, and multitasking skills.
Analytical skills and attention to detail when preparing quotes, reports, sales documentation, and order information.
Ability to coordinate cross-functional activities and work in a fast-paced manufacturing environment.

Nice To Haves

Bachelor’s degree.

Responsibilities

Serve as the primary liaison between customers and internal teams, communicating order status, shipping requirements, and expediting requests and resolving potential issues.
Meet or exceed KPIs for quote turnaround time, on-time delivery, customer satisfaction, and sales performance.
Track, analyze, and report business metrics to support continuous improvement initiatives.
Maintain accurate customer, opportunity, and sales data in CRM systems and sales management tools.
Collaborate with Service Center Operations, Outside Sales, Customer Service, Production, Warehouse, Logistics, and other departments to resolve delivery, scheduling, and fulfillment issues.
Drive process improvements and support Lean initiatives within the Inside Sales function.
Prepare quotes, proposals, contracts, reports, and customer communications accurately and responsively.
Research customer requirements and identify appropriate parts, products, and service solutions.
Respond to customer inquiries about pricing, product availability, delivery schedules, and order status.
Create, manage, and proactively follow up on quotations to improve conversion and identify upselling opportunities.
Build and maintain customer relationships by understanding customer needs and communicating the value of proposed solutions.
Conduct customer, competitor, and market research to support sales growth and business development.
Monitor and communicate order status, address issues, and provide timely resolutions.
Support customer retention and revenue growth through proactive sales activities, solution selling, and account management.
Follow HSE policies, procedures, and regulations and support workplace safety initiatives.
Travel occasionally and perform additional duties as assigned.