New Accounts - P&S Associate

Stephens Default•Little Rock, AR

About The Position

This position supports daily brokerage operations by ensuring the accuracy of customer account information, resolving account discrepancies, and assisting with trade reconciliation. The role involves establishing and maintaining new accounts and account records, responding to account and policy inquiries, and supporting departmental operations. The associate also works on the comparison desk as scheduled, reviewing transactions that fail to electronically compare, identifying discrepancies, and coordinating resolution with the trading desk. The position requires organization, attention to detail, sound problem-solving, and the ability to manage multiple priorities in a fast-paced environment while collaborating with sales and trading teams.

Requirements

Associate’s degree in a related field, or an equivalent combination of education and experience.
At least 1 year of related experience and/or training.
Excellent verbal, written, and organizational skills, with strong attention to detail.
Self-motivated, with the ability to work independently in a fast-paced environment.
Ability to prioritize and handle multiple tasks simultaneously.
Analytical, critical-thinking, and problem-solving skills, including the ability to determine appropriate action.
Process management skills.
Ability to establish and maintain effective working relationships at all levels of the organization.
Proficiency in Microsoft Office Suite or similar software, and ability to learn and use industry-specific software as required.
Ability to maintain confidentiality.
Demonstrated reliability in attendance and work performance.
Ability to use 10-key by touch.
Ability to type 40 words per minute.
Ability to work effectively under constant time constraints.
Ability to communicate diplomatically with a demanding sales staff.
Ability to work overtime when necessary.
Pass required testing in Microsoft Excel, alpha/numeric data entry, typing, and 10-key.

Responsibilities

Establish and maintain new accounts, ensuring information is accurate.
Maintain stored account data, including changes to addresses, government reporting information, fund dispositions, and settlement instructions.
Respond to and resolve account problems involving incomplete, incorrect, or missing information.
Respond to inquiries from the sales area regarding policies and procedures for new and changing accounts.
Assist other desks as needed to complete departmental work.
Work the comparison desk as scheduled and review daily reports of transactions that fail to electronically compare.
Identify discrepancies and provide the appropriate trading desk with accurate details.
Follow up to ensure outages are resolved and/or exchange trade information with the trading desk.
Maintain and distribute spreadsheets and reports, and obtain authorized signatures for records and files according to regulations and established procedures.
Perform other tasks as assigned by management.