P&C Service Agent (Monthly Bonus Potential)
About The Position
This is a true inbound customer service role with a fast-growing, technology-first business insurance provider. The agent supports existing customers and responds to inbound inquiries from small business owners who have applied online or are calling for assistance. The position is contract-to-hire, with a stated duration of four months, and is described as hybrid in Pittston, Pennsylvania. The posting also lists onsite locations in Jenkins Township, Pennsylvania; San Antonio, Texas; and Omaha, Nebraska. The pay is listed as $21.47 per hour, with monthly bonus potential. The posting also states that unlicensed candidates receive $19 per hour plus monthly bonus potential, while separately requiring an active Property & Casualty license. The position is offered by TEKsystems. If eligible, benefits for this temporary role may include medical, dental and vision coverage; critical illness, accident and hospital coverage; a 401(k) retirement plan with pre-tax and Roth post-tax contributions; life insurance; short- and long-term disability; a Health Spending Account (HSA); transportation benefits; an Employee Assistance Program; and time off or leave such as PTO, vacation or sick leave. Eligibility may depend on job classification and length of employment, and benefits may be subject to plan terms and change.
Requirements
- Customer service or call center experience.
- Active Property & Casualty license; it must be general or commercial lines, not personal lines.
- Comfort handling inbound calls and working across multiple systems.
- Strong communication, problem-solving and organizational skills.
- Dependability and a team-first mindset.
Nice To Haves
- Property & Casualty experience is preferred.
Responsibilities
- Provide prompt, professional support with a focus on one-call resolution.
- Handle inbound calls and follow up on online applications.
- Assist customers with policy questions about coverage, billing and general clarification.
- Accurately document interactions and enter inbound leads in a timely manner.
- Navigate multiple systems while multitasking between calls, documentation and follow-ups.
- Contribute to a team-focused culture centered on customer satisfaction, retention and growth.
Benefits
- Medical, dental and vision coverage, if eligible.
- Critical illness, accident and hospital coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions, if eligible.
- Voluntary life and AD&D insurance for the employee and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off or leave, including PTO, vacation or sick leave, if eligible.
- Monthly bonus potential.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
