P&C Service Agent (Monthly Bonus Potential)

TEKsystems • Omaha, NE

2d • $21 - $21 • Hybrid

About The Position

The P&C Service Agent provides inbound customer service for a tech-first business insurance provider. The agent supports existing customers and small-business owners who have applied online or are calling for assistance. The role focuses on prompt, professional support and one-call resolution, including help with policy coverage questions, billing, and general clarification. It is described as a four-month contract-to-hire opportunity. The posting lists San Antonio, Texas, and Omaha, Nebraska as locations, while the position details and workplace section specify Omaha, Nebraska; the latter describes the workplace as hybrid.

Requirements

• Customer service or call center experience.
• Active Property & Casualty license; it must be general or commercial lines, not personal lines.
• Comfort handling inbound calls and working across multiple systems.
• Strong communication, problem-solving, and organizational skills.
• Dependability and a team-first mindset.

Nice To Haves

• Property & Casualty experience is preferred.

Responsibilities

• Provide prompt, professional customer support with a focus on one-call resolution.
• Handle inbound calls and follow up on online applications.
• Assist customers with policy questions related to coverage, billing, and general clarification.
• Accurately document customer interactions and enter inbound leads in a timely manner.
• Navigate multiple systems while multitasking between calls, documentation, and follow-ups.
• Contribute to a team-focused culture centered on customer satisfaction, retention, and growth.

Benefits

• Medical, dental, and vision coverage, if eligible.
• Critical illness, accident, and hospital coverage, if eligible.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
• Voluntary life and AD&D insurance for the employee and dependents, if eligible.
• Short- and long-term disability coverage, if eligible.
• Health Spending Account (HSA), if eligible.
• Transportation benefits, if eligible.
• Employee Assistance Program, if eligible.
• Time off/leave, including PTO, vacation, or sick leave, if eligible.

What This Job Offers

• Education Level: No Education Listed