P&C Service Agent (Monthly Bonus Potential)
About The Position
Join a fast-growing, tech-first business insurance provider serving small businesses. This is an inbound customer service role supporting existing customers and responding to inquiries from small business owners who applied online or are calling for assistance. The position is described as a four-month contract-to-hire role, based in San Antonio, Texas, with a hybrid workplace designation. Compensation is $21.47 per hour, with monthly bonus potential. The role focuses on prompt, professional customer support and one-call resolution. Agents handle inbound calls, follow up on online applications, answer policy questions about coverage and billing, document customer interactions, enter inbound leads, and work across multiple systems while managing calls and follow-ups. The team emphasizes customer satisfaction, retention, growth, and collaboration.
Requirements
- Customer service or call center experience.
- An active Property & Casualty license is required; it must be for general or commercial lines, not personal lines.
- Comfort handling inbound calls and working across multiple systems.
- Strong communication, problem-solving, and organizational skills.
- Dependability and a team-first mindset.
Nice To Haves
- Property & Casualty experience is preferred.
Responsibilities
- Provide prompt, professional customer support focused on one-call resolution.
- Handle inbound calls and follow up on online applications.
- Assist customers with policy questions about coverage, billing, and general clarification.
- Accurately document customer interactions and enter inbound leads in a timely manner.
- Navigate multiple systems while multitasking between calls, documentation, and follow-ups.
- Contribute to a team-focused culture centered on customer satisfaction, retention, and growth.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contribution options
- Voluntary life insurance and AD&D coverage for the employee and dependents
- Short- and long-term disability coverage
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off and leave, including PTO, vacation, or sick leave
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What This Job Offers
Education Level
No Education Listed
