Owner Experience Representative

GE Appliances, a Haier company•Carolina, PR

12d

About The Position

The Owner Experience Representative serves as a primary point of contact between customers and GE Appliances through telephone interactions, email communications, and customer visits. Reporting to the Manager, Owner and Customer Experience, the role focuses on delivering an exceptional customer experience, driving customer satisfaction, strengthening brand loyalty, and supporting business growth through increased sales and continuous improvement in service quality. The position is based in Carolina, Puerto Rico. It handles customer inquiries and service needs, coordinates service appointments, maintains customer records, and supports customer retention. The role also collaborates with cross-functional teams to resolve issues and improve service delivery. GE Appliances describes its culture as people-centered and inclusive, and says employees can work with their leader to create a flexible work arrangement that balances individual, team, and business needs.

Requirements

Associate degree required.
At least two years of customer service experience.
Experience interacting effectively with customers and consumers in a service-oriented environment.
Strong customer service orientation and commitment to an exceptional customer experience.
Excellent verbal and written communication skills and strong interpersonal abilities.
Bilingual proficiency in English and Spanish.
Strong PC and Microsoft Office skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Ability to work under pressure while maintaining accuracy and professionalism.
Demonstrated ability to collaborate as a team member.

Nice To Haves

Bachelor’s degree preferred; also listed as qualifying experience desired.

Responsibilities

Handle inbound customer and consumer calls and resolve inquiries and service needs in a timely, professional, and effective manner.
Schedule and coordinate service appointments through Company systems, ensuring accuracy and a positive customer experience.
Respond to service requests, customer inquiries, and follow-up communications by email and other communication channels.
Maintain productivity, accuracy, and quality in accordance with Company standards and performance expectations.
Address customer inquiries courteously, professionally, and efficiently.
Assess customer needs and direct requests appropriately for prompt resolution.
Maintain and update customer databases and records, including warranty registrations, customer information, consumer master files, and geographic data.
Support customer retention through proactive follow-up and the Save a Call initiative.
Collaborate with cross-functional teams to resolve customer issues, improve service delivery, and enhance customer satisfaction.
Perform additional duties, projects, and assignments as required by management.