Owner Experience Representative

GE Appliances•Carolina, PR

11d

About The Position

The Owner Experience Representative serves as the primary point of contact between customers and GE Appliances through telephone interactions, email communications, and customer visits. Reporting to the Manager, Owner and Customer Experience, this role delivers customer support, resolves inquiries and service needs, coordinates service appointments, and supports customer satisfaction, brand loyalty, sales growth, and continuous improvement in service quality. The representative maintains customer records and databases, supports retention efforts through proactive follow-up and the Save a Call initiative, and collaborates with internal teams to resolve issues and improve service delivery. The position is based in Carolina, Puerto Rico. GE Appliances describes its culture as focused on inclusion, diversity, belonging, engagement, and flexible work arrangements developed with the employee’s leader to balance individual, team, and business needs.

Requirements

Associate degree required.
At least two years of customer service experience.
Experience interacting effectively with customers and consumers in a service-oriented environment.
Strong customer service orientation and commitment to delivering an exceptional customer experience.
Excellent verbal and written communication skills and strong interpersonal abilities.
Bilingual proficiency in English and Spanish.
Strong PC and Microsoft Office skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Ability to work under pressure while maintaining accuracy and professionalism.
Demonstrated ability to collaborate as a team member.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Handle inbound customer and consumer calls and resolve inquiries and service needs in a timely, professional, and effective manner.
Schedule and coordinate service appointments through Company systems, ensuring accuracy and a strong customer experience.
Respond to service requests, inquiries, and follow-up communications through email and other channels.
Meet Company standards and performance expectations for productivity, accuracy, and quality.
Address customer inquiries courteously, professionally, and efficiently.
Assess customer needs and route requests appropriately for prompt resolution.
Maintain and update customer databases and records, including warranty registrations, customer information, consumer master files, and geographic data.
Support customer retention through proactive follow-up and execution of the Save a Call initiative.
Collaborate with cross-functional teams to resolve customer issues, improve service delivery, and enhance customer satisfaction.
Perform additional duties, projects, and assignments as required by management.