Owner Experience Concierge

Flexjet•Town of Greenburgh, NY

31d

About The Position

The Owner Experience Concierge represents Flexjet in a positive and professional manner, serving as a primary contact for clientele and helping create an environment that exceeds customer expectations. The role assists flight crews and clientele in fulfilling their requirements and, under direct supervision, performs assigned tasks related to services for company-operated aircraft. The position provides customer service throughout client interactions, coordinates requests such as catering and transportation, supports crews and internal teams, and helps maintain guest facilities. It also includes dispatch-related coordination, transporting crews and passengers when needed, and initiating emergency response procedures when required. The schedule may include nights, weekends, holidays, and overtime as required.

Requirements

High school graduation.
Previous experience in a customer service environment.
Ability to comprehend and perform basic math calculations with minimal errors.
Proficiency with Microsoft Office Suite applications, including Word, Excel, and Outlook.
Knowledge of the use and operation of standard office equipment.
Strong working knowledge of customer service principles and the Flexjet service philosophy.
Excellent interpersonal, verbal, and written communication skills.
Strong attention to detail and organizational skills, with the ability to prioritize multiple tasks.
Ability to respond calmly and handle multiple customer demands in a fast-paced environment.
Ability to work in a team atmosphere to anticipate clientele or crew member needs and resolve problems quickly.
Ability to work in a fast-paced environment and adapt to changing business needs.
Ability and willingness to work nights, weekends, holidays, and overtime as required.

Nice To Haves

High-end customer service industry or hospitality experience.
Previous aviation experience.

Responsibilities

Provide world-class service during interactions with clientele to develop and maintain long-term relationships.
Greet clientele and crew members professionally and provide ongoing assistance as needed.
Check in and register clientele, determine their needs, and ensure appropriate follow-up.
Coordinate customer service requests, including catering, transportation, and entertainment reservations.
Work with operations and internal departments to resolve conflicts and advocate for owners when appropriate.
Maintain a pleasant and clean work environment and guest waiting areas.
Inspect and organize facilities periodically and replenish amenities and beverages.
Participate in customer appreciation and promotional events, such as birthdays or anniversaries.
Coordinate services between crew members and line service personnel as part of dispatch responsibilities.
Transport crews and passengers to local hotels or the airport terminal as needed.
Initiate emergency response procedures when required.
Perform other duties as assigned.