Overnight Valet Attendant - Hilton Grand Vacations at the Boulevard

Towne Park•Las Vegas, NV

12d•$13 - $23

About The Position

The Overnight Valet Attendant, described in the job details as a Guest Service Associate, provides attentive, friendly, and efficient hospitality service to guests. The role parks and retrieves guest vehicles safely and promptly, assists with luggage and bell services as needed, and helps guests with directions, transportation, reservations, facility information, and other inquiries. The associate explains parking rates and vehicle retrieval procedures, maintains accurate valet and vehicle records, and collects parking revenue when required. The schedule is overnight, Saturday and Sunday, from 11 p.m. to 7 a.m. Compensation is $13 per hour in base pay, plus $5–$10 per hour in tips. Employees may enroll in accident, critical illness, hospital indemnity, and telemedicine benefits, as well as the company 401(k) plan, subject to eligibility requirements and plan terms. Most work is performed outdoors for extended periods, potentially for the entire shift, with exposure to extreme heat and cold. Travel of up to 5% may be required. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; understand simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
Ability to add, subtract, multiply, and divide using three-digit numbers and tens and hundreds, including calculations using U.S. currency.
Ability to understand 24-hour and military time systems and rates based on elapsed time.
Ability to perform parallel parking.
Ability to meet the described physical demands, including extended periods of sitting or standing, mobility and reaching tasks, and lifting or moving objects with the stated force requirements.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests within five feet and use guests’ last names.
Use the salutation of the day, welcome guests, follow proper phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the site.
Explain parking rates and vehicle retrieval procedures to guests upon arrival.
Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on each key tag after parking.
Calculate and collect revenue for vehicles when needed.