Overnight Hotel Valet Attendant - Hilton Austin

Towne Park•Austin, TX

1d•Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality service to guests. The role includes parking and retrieving guest vehicles safely and promptly, assisting with luggage during arrivals and departures where applicable, and helping guests with directions, transportation, reservations, and facility information. The associate explains parking rates and retrieval procedures, maintains accurate vehicle and ticket records, and collects parking revenue when needed. Work is primarily outdoors, potentially for the entire shift, and may involve exposure to extreme heat and cold.

Requirements

High school diploma or GED.
Valid driver's license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, understand simple written instructions and correspondence, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, including calculations using American money.
Ability to understand 24-hour and military time systems and rates based on elapsed time.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; greet guests within five feet and use their last names.
Welcome guests using the salutation of the day, follow proper phone etiquette, and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Help guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to location-approved destinations.
Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
Calculate and collect revenue for vehicles when needed.