Hotel Valet Attendant - Hilton Orlando

Towne Park • Orlando, FL

3d

About The Position

The Hotel Valet Attendant, identified in the posting as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly and assists with luggage during guest arrivals and departures when applicable. The associate welcomes and assists guests, provides information and directions, and supports other guest-service needs. The position pays $11.98 per hour plus $8 per hour in tips. Work schedules include AM/PM shifts, and weekends are required.

Requirements

• High school diploma or GED.
• Valid driver's license for the state of application, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
• Ability to add, subtract, multiply, and divide using numbers and American money; understand 24-hour and military time systems; and understand rates applicable to time passed.
• Ability to perform the physical demands described, including extended periods of sitting or standing, walking, handling objects, reaching, climbing stairs, and lifting or exerting the specified forces.

Nice To Haves

• Ability to operate a manual transmission is highly desirable.
• Ability to perform parallel parking.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests within five feet and use guest last names during interactions.
• Welcome guests using the salutation of the day, follow proper phone etiquette, and remain in designated areas when not completing other tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; and open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions; deliver requested messages, items, and amenities; and shuttle guests to approved locations.
• Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
• Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
• Calculate and collect vehicle revenue when needed.

Benefits

• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility requirements and plan terms.
• Employees are eligible to enroll in the company's 401(k) retirement savings plan, subject to eligibility requirements and plan terms.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED