Hotel Valet Attendant: Fairmount Austin

Towne Park•Austin, TX

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to hotel guests. The role parks and retrieves guest vehicles safely and promptly and assists with bell services and luggage during arrivals and departures when applicable. The associate also helps guests with directions, transportation, reservations, facility information, and other requests; explains parking rates and retrieval procedures; and accurately maintains valet ticket and vehicle information. The position follows established practices and procedures under specific direction, with work checked frequently. Most work is performed outdoors for extended periods, potentially for an entire shift, in conditions that may include extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, understand simple instructions and correspondence, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, including calculations involving American money, and understand 24-hour/military time and rates based on elapsed time.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly, use their last names, and welcome them with the appropriate salutation.
Follow proper phone etiquette and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; open vehicle and hotel doors for guests.
Assist guests with bell services and luggage storage as needed.
Help guests with directions, taxis, reservations, and other inquiries, and provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to approved locations.
Explain parking rates and vehicle retrieval procedures to guests upon arrival.
Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
Calculate and collect vehicle revenue when needed.