Hotel Valet Attendant - Moxy Austin University

Towne Park•Austin, TX

5d•Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role includes parking and retrieving guest vehicles safely and promptly, assisting guests with luggage and bell services when needed, and supporting guests during arrival and departure. The associate also provides information, directions, and other assistance, and handles valet tickets, keys, vehicle records, and parking revenue according to established procedures. This role follows established practices and procedures, with specific direction and frequent checks. Work is primarily outdoors for extended periods, potentially for an entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required. The stated hourly base pay is $10 per hour plus daily cash tips. Weekend-focused availability is sought, particularly Friday through Sunday. Standard shifts are 7:00 a.m.–3:00 p.m., 3:00 p.m.–11:00 p.m., and 11:00 p.m.–7:00 a.m.; schedules depend on business volume and are discussed during in-person interviews.

Requirements

High school diploma or GED.
Valid driver's license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
Ability to add and subtract three-digit numbers and multiply and divide with tens and hundreds, including performing these operations with American currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to meet the stated physical demands, including lifting or exerting up to 100 pounds occasionally, up to 50 pounds frequently, and up to 20 pounds constantly.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and use their last names during interactions.
Use the salutation of the day, welcome guests, follow company phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about hotel outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the property.
Explain parking rates and vehicle retrieval procedures to guests upon arrival.
Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain valet records, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
Calculate and collect parking revenue when needed.