Overnight Valet Attendant - Hilton Indianapolis

Towne Park • Indianapolis, IN

1d

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles safely and promptly, assists with luggage and bell services during arrivals and departures, and responds to guest questions and requests. The position is based at Hilton Indianapolis and has a work schedule of 11 p.m. to 7 a.m. Compensation is $16.50 per hour plus $5–$10 per hour in tips; actual compensation may vary based on job-related skills, experience, education or training, and location.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state of employment, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
• Ability to perform basic arithmetic with three-digit numbers and multiply and divide with tens and hundreds, including using American currency.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Ability to perform parallel parking.
• Ability to meet the physical requirements, including extended periods sitting or standing, walking, running, handling objects, reaching, climbing stairs, balancing, stooping, kneeling, crouching, or crawling, and exerting up to 100 pounds occasionally, 50 pounds frequently, or 20 pounds constantly.
• Ability to work outdoors for extended periods, potentially for the entire shift, in extreme heat and cold weather. Travel of up to 5% may be required.

Nice To Haves

• Ability to operate a manual transmission.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests within five feet, use guests’ last names, and welcome them using the appropriate salutation.
• Follow Towne Park phone etiquette and remain in designated areas when not completing other tasks.
• Park and retrieve vehicles safely, driving slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions; deliver requested messages, items, and amenities; and shuttle guests to approved locations.
• Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
• Accurately complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
• Calculate and collect revenue for vehicles when needed.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company’s 401(k) retirement savings plan. Eligibility depends on job classification, length of employment, and hours worked; benefits may be subject to plan terms and are not available to seasonal and temporary roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED