Overnight Valet Attendant - Hilton Indianapolis

Towne Park • Indianapolis, IN

3d • $17 - $27 • Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role involves safely and promptly parking and retrieving guest vehicles, assisting with luggage and bell services, and supporting guests during arrival and departure. The attendant also provides information and directions, handles vehicle and claim-check documentation, explains parking procedures, and collects parking revenue when needed. The schedule is 11 p.m. to 7 a.m. The hourly base pay range is $16.50 per hour, plus $5–$10 per hour in tips.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English and understand simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
• Ability to perform basic arithmetic with three-digit numbers and use American currency; understand 24-hour and military time and rates based on elapsed time.
• Ability to perform parallel parking.

Nice To Haves

• Ability to operate a manual transmission is highly desirable.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests within five feet and use guests’ last names.
• Use the appropriate daily salutation, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the facility.
• Explain parking rates and vehicle retrieval procedures to guests upon arrival.
• Issue claim checks only after receiving vehicle keys and collect claim checks before returning keys.
• Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
• Calculate and collect parking revenue when needed.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company’s 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED