Overnight Valet Attendant - Hilton Grand Vacations at the Boulevard

Towne Park•Las Vegas, NV

10d•Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services. The role involves safely and promptly parking and retrieving guest vehicles, assisting with luggage during guest arrivals and departures, and providing a welcoming experience. The position works overnight shifts on Saturday and Sunday from 11 p.m. to 7 a.m. The hourly base pay is $13, plus $5–$10 per hour in tips; actual compensation may vary based on job-related skills, experience, education or training, and location. The employee follows established procedures and operational instructions, with work frequently checked or verified. The role has control over available resources only. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
Ability to perform basic arithmetic involving three-digit numbers and to use American currency; understand 24-hour and military time systems; and understand rates based on elapsed time.
Ability to perform parallel parking.
Ability to meet the described physical demands, including extended sitting or standing, mobility and handling tasks, and lifting or moving objects as specified.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests within five feet and use guests’ last names.
Use the salutation of the day, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; open vehicle and hotel doors for guests.
Help guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the property.
Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle location, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
Calculate and collect vehicle revenue when needed.