(USA) Overnight Stocking Coach
About The Position
The Overnight Stocking Coach leads and develops store teams, teaches and trains associates, listens to associate feedback, and communicates store operations, business initiatives, merchandising, and company direction. The role leads change efforts, sets clear expectations, and guides teams in implementing business solutions. The Coach models exceptional customer service and supports customer-service initiatives, resolves customer needs and complaints, develops action plans to address deficiencies, and leads process improvements. The position drives the financial performance and sales of the designated store area by reviewing profit-and-loss statements, supporting budgeting and forecasting, controlling expenses, monitoring merchandise presentation and inventory flow, overseeing operational processes, and addressing shrink to achieve sales and profit goals. The role supervises, hires, trains, mentors, recognizes, and develops associates; assigns duties and communicates expectations; and helps build a workplace where associates feel a sense of belonging. The Coach coordinates and oversees work assignments, builds stakeholder relationships, sets and measures goals, identifies improvement opportunities, ensures compliance with company policies and standards, and promotes continuous learning and adaptability. Walmart describes its expected behaviors as respecting the individual, acting with integrity, serving customers and members, and striving for excellence. The role supports Walmart's goal of becoming a regenerative company through positive impact, belonging, waste reduction, and local giving.
Requirements
- Meet one of the following education and experience combinations: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
- Attend and successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successfully complete a firearms-specific criminal background check and firearms authorized training.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, teach, train, develop, and actively listen to associates; communicate store operations, merchandising, business initiatives, and company direction.
- Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
- Model customer service standards and support customer-service and community outreach initiatives.
- Resolve customer needs, complaints, and issues; implement action plans to correct deficiencies and improve customer experience.
- Drive sales and financial performance for the designated store area by reviewing profit-and-loss statements and managing budgeting, forecasting, and expenses.
- Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
- Develop and implement plans to mitigate shrink and achieve sales and profit goals.
- Hire, train, mentor, supervise, recognize, and develop associates; assign duties and communicate expectations.
- Promote a belonging mindset and recruit and develop qualified associates to meet staffing needs and support company growth.
- Coordinate and oversee job-related activities and assignments; maintain relationships with key stakeholders and support plans and initiatives addressing customer and business needs.
- Set goals and objectives, build accountability, measure progress, identify improvement opportunities, and demonstrate adaptability and continuous learning.
- Ensure compliance with company policies and procedures and support the company's mission, values, ethics, and integrity standards.
- Support Walmart's goal of becoming a regenerative company, including creating belonging, eliminating waste, and participating in local giving.
Benefits
- Performance-based bonus awards and annual or quarterly performance bonuses.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
