Overnight Security

Ensemble Hospitality•Mesa, AZ

9h•Onsite

About The Position

The Overnight Security team member helps maintain the safety and security of hotel guests, team members, and property while also supporting overnight hotel operations, maintenance, and repair. The role patrols the property, responds to guest and team-member requests and alarms, documents and follows up on incidents, and works with outside law enforcement when needed. It also includes closing and monitoring the pool, cleaning public-area floors, assisting other departments, delivering items to guest rooms, and performing overnight engineering and preventive-maintenance tasks. The position requires professional, courteous service, sound judgment, attention to detail, and the ability to remain calm during difficult or emergency situations. Team members must follow hotel safety procedures and OSHA-related requirements, maintain tools and equipment, keep required records, and uphold the hotel’s uniform and grooming standards. Schedules may vary with hotel business needs and include overnight and alternate shifts, weekends, and holidays.

Requirements

High school diploma or equivalent required.
Must clear background screening.
Must be able to work flexible overnight shifts and varying schedules, including weekends, holidays, and alternate shifts.
Must be able to stand and walk for an eight-hour shift and for long periods.
Must be able to speak, read, write, and understand English to follow instructions and safety rules and communicate with guests and government agencies.
Excellent customer-service and communication skills, including the ability to address problems and complaints with guests from varied backgrounds.
Ability to use logic and reasoning to assess alternative solutions and approaches to problems.
Ability to remain calm and alert with difficult guests, during busy periods, and in emergencies.
Ability to work independently with minimal guidance and cohesively as part of a team.
Organizational skills and attention to detail.
Strong interpersonal and problem-solving abilities; must be responsible and reliable.
Knowledge of proper use of tools and equipment used in hotel maintenance and repairs.
Professional appearance and integrity.
Ability to work in hazardous conditions while maintaining safety standards.
Ability to lift, carry, push, pull, or otherwise move objects with exertion of up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.
Ability to stand, walk, bend, stretch, twist, and work in small spaces.

Nice To Haves

Two years of experience in a hotel or related field preferred.
Previous security experience in hospitality preferred.
Knowledge of incident response protocols.
De-escalation, self-defense, and restraint tactics are a plus.
Basic knowledge of Microsoft Office Suite or related software.
Knowledge of hotel operations, including security and safety programs.

Responsibilities

Patrol hotel property to help protect guests, team members, and hotel assets.
Respond to house calls and assist guests and team members with safety, security, and hotel-operation needs.
Investigate, record, and report accidents, incidents, alleged theft, and other issues affecting safety or property operations.
Prepare incident and accident reports, monitor investigations through timely conclusion, and ensure appropriate follow-up.
Contact and cooperate with outside law enforcement agencies to report and investigate incidents and accidents.
Review prior-shift information and updates from front desk staff and the Manager on Duty; complete shift logs and pass relevant information to the front desk and management.
Respond to unusual events and alarms, determine alarm locations and causes, assess emergency status, and report findings to Guest Services and the General Manager.
Close the pool and monitor the pool area throughout the night.
Clean floors in public areas, including the lobby and back offices.
Assist other departments as needed, including delivering food and other items to guest rooms, helping guests with luggage, and supporting the front desk.
Assist with overnight engineering tasks and troubleshoot or repair hotel equipment, facilities, and systems, including HVAC and electrical systems.
Perform scheduled preventive maintenance throughout guest rooms, grounds, public areas, and meeting rooms, including minor repairs and painting.
Respond promptly and courteously to guest maintenance needs.
Perform preventive maintenance on tools and maintain tools and equipment in orderly, safe, and working condition.
Maintain the cleanliness and safety of mechanical equipment and storage rooms, and keep appropriate hotel equipment repair and service records.
Follow OSHA-related requirements for product use and dilution, equipment safety and use, and blood-borne pathogen precautions and procedures.
Wear the proper uniform and name tag and maintain hotel grooming and hygiene standards.
Complete required training as scheduled.